Hilton Edinburgh Carlton

"We had a horrible experience at this hotel. First of all, we stayed at this hotel in 3 different rooms 3 times and total of 8 nights on our trip. The first night I booked a 2 king room and the experience was pleasant, although you really don’t want to see the window because it disgusts you with the view of bird poop on the window (pseudo balcony). The room was spacious and clean. The bed was comfortable and we had a walk in shower. There is only one small elevator running, and being a gold member we are only allowed continental breakfast, and had to pay extra 5£ to have the regular breakfast buffet which is different from all the Hilton Hitels that we’ve stay at all over Europe. The second stay we were placed in a double deluxe room supposed to be upgraded room, but we could not sleep well. First of all the rooms are so small, the mattress spring makes sound whenever you turn in bed or move. Same window view of bird poop which is so digusting. The tub was so high and slippery, and I have to be very careful getting in and out of the tub being one who has physical disability. Same thing with the issue with breakfast buffet, and even when it was arranged upon check in that I will pay 5£ extra for the regular breakfast buffet, I have to go back to the reception desk to have this corrected so I can get in the buffet. Mind you there’s only one small elevator working in this whole entire hotel so I have to take the steps up and down to do this since they’re their buffet is on negative one level. The breakfast buffet by the way, doesn’t give you a lot of choices and it doesn’t change every day. For vegetable, she only get cucumber or sliced tomato. We have to take the steps up and down because of the only one small working elevator they have for the entire hotel. Luckily they placed us on the second level, but it’s a hassle when you’re checking out with all your luggage is and you have to wait 20 minutes toget into the elevator. The third time we stayed, again we were placed in a double room that I booked with a high bathtub shower and was very slippery. At this time I fell. I slipped and fell. I slipped andfell and hit my eyes face on the tub. I sustained a black eye and pain on my ankle and shoulder. For We requested for a mat for the tub, but we were told that this was not available at their hotel. I had to be assisted by my friend while I’m naked to get in and out of the tub safely after the fall. Same issue with the elevator you have to wait about 20 minutes to get in and this time we were placed on the third floor, which is harder for me to go up and down the steps with my physical disability. The room that we were placed in also has four more steps down to access our room from the third floor, which is again difficult for me with my disability, and getting our luggage up the steps during checkout was a challenge. Same issue with the elevator you have to wait 20 minutes before you can get in. The window still has bird poop view. The breakfast buffet choices did not change and is limited compared to other Hilton hotels that I’ve stayed at all over Europe. The staff especially in the reception area are not friendly, nor accommodating. This is the o ly hilton hotel in Europe that stands out in a negative way. I will never stay here again nor do I recommend this hotel."

"Booked a delux room with two double beds at a cost of £530 for the night. Hotel in a good location for trains and shops/bars etc. We were going to the playhouse and that was about a 15 min walk away. We ate in the bar area and food was very nice. My niggles were the following: Maybe it was my fault for not seeing it on the description, but at £530 for the night, I expected a walk in shower, not a shower over the bath with a shower curtain. I understand the problems when lifts are out of order, but as there was only one lift working we found we waited quite long periods of time for a lift to arrive, and then spent many minutes in the blooming thing because so many staff were using it too. At one point my daughter and I were pushed right up against the lift walls as a member of staff insisted on getting in with a trolly full of bedding. Surely there would be a staff elevator? Breakfast was alright but again I felt it wasn't worth the cost of the room. Everything was buffet which is fine, but we had to stand quite a while at the one and only coffee machine (the other was out of order) to get our own coffee. I do think it would have been nice for them to serve coffee. No side plates for making our own toast so large plates had to be used and then no one at any time came to remove used plates from our small table even though they kept walking past. Again, nothing major, just things that take the edge off and start to make you regret paying what we did when there are many cheaper hotels in the area. All in all a pleasant enough hotel in a good location but I doubt I would stay again."

"My breakfast service was great. Leon was very friendly and helpful!"