Jasmine Palace Resort and Spa

"This hotel has given me soo much memories for both good and bad. We arrived on the 24th June and we landed back safely in the UK a couple of days ago. The first day we got there was a disaster but that was mainly family issues and the staff were extremely helpful to show us to our room for the first time. The room me and my family were given was really nice and genuinely couldn't complain about it; however my other family members had slight concerns in their rooms so I do not know if it is due to some selection of some rooms and the eldest has accessibility problems so she was not able to use the room she was in for showers, etc. We talked to the reception about this concern and they helped us out straight away with a new room able for my nana. Now for the food it was a bit dodgy. I am a picky eater but there was a lot of good options for everyone to choose from. I did try a lot of the things but the pasta was top tier. The food was all lovely but some of the concerns about sickness after eating some of the food is somewhat true. Most of my family fell un well with diarrhoea and sickness throughout the holiday, with me hitting it the hardest as i experienced it all throughout the holiday. It was significant for the first 2-3 days but after that it was come and go after that. I believe that i could have gotten alcohol poisoning from the nights out i had. Other than the sickness, the rest of the holiday was immaculate. The hotel is very large and theres stuff for everyone, from the chill areas around the wave pool to the entertainment are around the active pool. The entertainment team were like family and always welcomed me with a huge grin and they are genuinely some of the most funniest people you will ever meet. The entertainment around the day was really good around the active pool with their club dances, water polo and random festivals on different days, However the night time entertainment could be slightly improved as we decided we didn't want to watch full parts of it. Also, the hotel has a lot of bars to choose from and it really is easy to get a sun bed in the morning. The lifeguards are always soo kind and without a doubt some of the nicest people there. The only problem with these bars is that they wash the cups with their water, which is unsafe to drink. So that could also be another factor on why we was all ill. The hotel isnt that far to places like the Senzo mall (10 mins) and the Marina (30-45 mins). So if you want to go out and explore its pretty easy to if you order a taxi for the right amount. Overall, it was a really interesting experience for me and my family. I really enjoyed it but some of my family members were excited to go home. If I am going to be honest, this 5 star hotel is an average 3 star hotel in the UK, but that is the standards the Egyptian hotels have and a lot of other hotels will be similar to this one. I genuinely really enjoyed this hotel and we are coming again in February 2027. I hope you all find this extremely helpful and if you come to this hotel, I hope you have as much fun as I did!"

"This year we fancied a change of Hotels, last 2yrs we've stayed at Sunny Beach Three Corners Hurghada. This time we stayed at Jasmine Palace Spa & Resort - 2 Adults, 1 Child (16) - 29th June - 9th July through EasyJet, also private Transfers. Upon arrival to Hotel we were greeted with Hotel Reception Luggage Handler who took our cases - Reception was mmaculate, Air Conditioned, Very Clean, Staff Helpfull. We checked in and was shown to our room - Room, 1 Double Bed, 1 Single Bed (Pull out Chair Bed), Room was very dated, All Green with Mahogany wood, standard colours for Egypt I'd say. First few days there was not enough towels each day was asking for extra to Cleaner, who was Brilliant every day for our room, also not enough water for 3 days, again Cleaner brought extra after asking (gave him a few tips every other day) but upon leaving on Check out Day gave him £10 and he was very chuffed, couldn't have done more for our room after talking to him, also with his Towel-gami. Few Days 1 of the 2 Key Cards would stop working but Reception quickly switched for another 2 (by end of holiday think we had 6 Cards 🤣). First few days the mosquitos loved me (5 bites on 1 arm, also 1 on finger which went abit funny) mosquito plug used in room, Citronella Soap used daily and Mosquito bands worn....did help as never bitten again....lad was not bitten once, Wife never ever been bitten, only ended up with 3 bites. In the Hotel there are 5 al la cartes - Mama Mia (Italian) Very Good food, Stanadard Italian Food but Slow Service (only 1 worker). Tiger Lilly (Chinese) Very Good, id say the best out of all, the Sushi was best ive had. Rasta Pasta, heard bad things, never ate there. Agave (mexican), never ate there. Jabur (indian) Very Good all round, again Good Food. All Restaurants & Bars had better options but these came at a charge which wasn't too badly priced. Jasmine Bar was on the 1st Floor (Reception) Lounge and was Air Conditioned (Thank God), most nights we had a Drink (or 2/3/4) here and also was an outside Terrace/Seating area. (Waiters would get to know you and bring Drinks, which we got to know and would also tip). Dunes Bar/Restaurant (Main) only went a few times for Breakfast/Tea as the Auro Hall was opposite us and was closer to our Block. Aurora Hall probably the better for breakfast (in my opinion) was closer for us tonuse each morning, would get up about 6.45, go to pool and get Sunbeds, have breakfast from 7, back to pool for 7.30/7.45, get Towels with Yowel card from 8am then Chill, to about 5pm. Pool (Active Bar) was the main Pool for everyone, also the Animation Team, which would come round about 9.45/10 and would really try to get you involved (sometimes we did), the Bar here served all Drinks, Snacks from 12.30pm (Chips n Nuggets) then Ice Cream and Slushy from 1pm. There was another 3 pools - Wave Pool/Bar which was Mainly Shaded and served Doughnuts & Waffles from 1pm, Kids Pool which was always full, Then another pool split into 3 with guards/fencing which had slides in also (tried only once 🤣), There was a number of life guards in each pool watching, as no Diving, Jumping of any sort was allowed (at first anyway). You can also ask for a Red Flag to stop some of the sellers like Hotel Spa, Massage, Juice Drinks, Beach Activities from bothering you. Person's i would have liked to see an info board for shows that was on for the week instead of each morningsome one saying/asking if you was going that night. Each morning i went to the Spa/Gym when opened 9am, for my 45minute workout immaculate. We had 1 little missapp in our Bathroom, We were 1st floor, block 2...Building works in a room below, 1 room to right of us, son was in shower 1 morningand heard a bang, though a cleaner had come in but part of the Sink had collapsed on to the floor, he rang and told me so i went to look, seen a manager on our floor so i explained(best i could) what i thought had happened, you could feel the vibration in our room being felt all through the room,and I think this had an effect on it falling off. They did fix (with what looks like Gorilla Glue). Onto the Beach, this is quite a big Beach with long pier, were towards the end of you can go snorkeling, did once but my/our kit wasnt the best. Had a Bar/Restaurant (Omni) also but didnt go in, tide was out most days and you could easily walk out a good 200mtr+ upto your ankles. Outside the Hotel we knew about a few places - Senzo mall, reminds us abit of Trafford Centre, but we visited the night Egypt were playing Australia and it was rammed. We looked around a few of the Shops, but 1 shop was the go to Shop "Spinneys" and it had everything. Bought some trincits and snacks, very cheap prices for things. We got a Taxi which was about 15min taxi from Hotel Reception, about £8. Lucas Bar at the Marina, absolutely amazing, proppa English food-Sunday Roast, brilliant value for money, 3 Extra Large Roasts, and i mean Extra Large.... 3 Deserts, about 8/9 Drinks (£50ish), and best thing about it was Wigan Warriors was on and we beat St Helens, and there was 2 Saints fans in 🤣🤣. The Hotel also showed the World Cup Football everyday and we were sat on the 2nd floor Terrace/Lounge most nights, and the best night was when Egypt beat Australia on Penaltys, Fireworks, Cheering all happening around us. When Egypt played Argentina, and was winning 2-0, it was like Euphoria around the Hotel, Egypt deserved to Win personally. The Hotel Shops are bit highly priced, there are shops literally 5/10min walk down the street across the road, very cheap, but literally like flies round 💩when you arrive near them. Hotel building works either side of hotel from 7.30am every morning. Through out the Holiday we did here some "Accents" that sounded familiar...there was a Family from Manchester (sorry didnt catch names) we spoke to for a few days/nights, also had a drink with 1 night. A young couple from St Helens - Josh & Hannah, had a few little natters with. John & Tina who we spoke to everyday abit and had a Drink with 1 night 👍. Overall it was a good Holiday, a few little niggles personally (but everyone makes it there own Holiday), Staff couldn't do enough some Days/Nights especially the Cleaners & Bar Staff. If we could put this Hotel Size/Grounds at the Sunny Beach Three Corners grounds, I dont think we would go anywhere else on Holiday, but overall it was somewhere new on our 3rd year in Egypt. Would we come back? Possibly just myself & wife, I personally dont think its a place for 14/15yr old+, id say mainly upto 14yr olds."

"Just spent a week here and we will post a honest review. After a long flight delay we arrived early hours and were checked in and escorted to our room! It was a huge 2 bed room and seemed to be of upgraded decor with comfy beds. Hamad was our room cleaner and made sure he topped up our water, tea/ coffee daily and even left some towel art!! We ate mostly in the AUORA as our 1st visit to the Dunes was like a free for all, filthy tables, poor service, and numerous families running amok which is equal to a “Pontins” in the sun, so we never used it again. Although the food was just average but basic it’s was definitely not 5* quality. The soft drinks were branded so that was ok but alcoholic drinks were disgusting for an AI so again definitely not 5*. Most bar staff around the pool bars were of a rude nature and had a very untidy appearance,we even saw some smoking on the job, very unprofessional in the hospitality industry so again definitely not 5* star. Also Maybe all staff could do with a lesson on customer service(tipped or not!) We will finish this review on a positive note and say the grounds are kept immaculate by the hard graft of the gardeners who work tirelessly and in our opinion this is the only area that 5* in Jasmine place plus they were the only staff who deserved the tips we gave cos they didn’t expect them so hats off to every single man in this role. Our week here was relaxing with plenty on sunshine but we would not return to jasmine as there are plenty more on that strip of hotels which are 5* and better value for the working class!"