Club Mac Alcudia

"Absolutely the worst hotel I have ever stayed in. Paid for all inclusive, my bad I did not read the small print around no spirits until 6pm. Also the ridiculous idea of paying euro for a plastic cup and having to return it each time for a drink… I get the plastic cups round the pool, but sitting in the bar area at night? Food was ok until I saw one of the chefs putting the raw meat onto the hot plate to cook with no gloves on and then without washing his hands, went straight to the chips and put all of them that were out of the tray back in! Absolutely disgusting. That is basic food hygiene. Put me right off. Some of the clientele, straight off Jeremy Kyle. Honestly, shouting, swearing, letting the kids run riot up and down the corridor no matter what the time was. Scottish woman screaming and Swearing at whoever one afternoon, kids with her and other kids around. Some of the staff were lovely and cheerful. Few were absolutely rude, especially one of the older women where you can have baguettes made… So bloody rude.. Augustin in the restaurant was lovely and so polite. If I won this holiday, I would most certainly give it away! Could not wait to get on the bus away from there. Never Again. Don’t book here."

"We stayed at Club Mac as a family with two children aged 2 and 5. Overall, we had a reasonably good holiday, but there were both positives and negatives to our stay. The positives The staff were definitely one of the highlights of the hotel. Everyone we encountered was very friendly, helpful and welcoming, which made our stay more enjoyable. Another big advantage was that we could continue using the hotel facilities even after checking out on our last day. Having access to the food trucks, showers, luggage storage, drinks and ice cream was extremely convenient, especially when travelling with young children. Our room was generally well cleaned throughout our stay, and the beach shuttle bus running every 30 minutes was a great service and made getting to the beach very easy. The negatives The food was okay and about what you would expect from a three-star hotel, but it became quite repetitive after a while. Two members of our family experienced stomach problems during the holiday. However, we cannot say for certain whether this was related to the hotel food or something we ate while having lunch at the beach, so we cannot fairly attribute it to the hotel. One of the biggest disappointments was an intermittent sewage-like smell in our hotel room. We stayed on the 10th floor, and the unpleasant smell came and went throughout our stay. We were also concerned about the balcony door. There was no child safety lock, and the door could simply be slid open. Given that we were staying on the 10th floor with young children, this did not feel safe. Our room was in the building closest to the entertainment stage, which meant that the noise continued late into the evening. This made it difficult for our children to fall asleep, so families with young children may want to request a room further away from the stage. The swimming pools also looked as though they needed more frequent cleaning, as they did not always give us the impression of being particularly clean. Finally, the hotel felt very busy, with people constantly moving around and many guests drinking alcohol throughout the day. This may be part of the all-inclusive holiday atmosphere that some guests enjoy, but for us, travelling with small children, it was not always the most relaxing or child-friendly environment. Overall We had some good moments, but based on our stay, we would probably consider other options for our next family holiday with young children."

"Just spent 5 days here and after reading the reviews I did look for another hotel, I’m glad I didn’t find one! This hotel is excellent especially for young kids, lots to do and the staff are friendly and always happy to help. The all inclusive food is just as you would expect, if you are wanting fine dining then don’t book an all inclusive stay. Food was okay and plenty of choice especially for fussy eaters like my child. The selection of pools is great and never having to look for a sunbed, there are plenty. Entertainment was great for kids too and adults at night time. Entry to the Hidropark was a plus as we went 3 days out of the 5. Don’t let the bad reviews put you off,"