Zedwell Greenwich

"A lovely, clean and convenient hotel for a trip to London. Me and my boyfriend stayed here for 1 night and found it perfect for our needs. Staff were very helpful and check in was simple. Would definitely recommend to others and consider staying here again in future."

"Stayed for a week and honestly the room and value were good — basic but clean, air conditioned, well-located, and very good value for the price paid. Unfortunately that's where the good ends. I had a booking issue that needed cancelling, and the customer service experience was genuinely poor. It took five days to get a response to my initial emails, and when a reply finally came, I was given inaccurate information twice — first told my booking was non-refundable when the rate I'd selected clearly showed "Free cancellation" at checkout, then told the booking was made through a third party when it was actually booked directly on their own site. A refund was eventually agreed in writing but still hadn't arrived weeks later, requiring repeated chasing. The hotel itself is genuinely good value and I'd have no hesitation recommending the room. But if anything goes even slightly off-script with your booking, be prepared for slow, inconsistent, and at times inaccurate responses from their reservations team. This is clearly a recurring issue based on other reviews I've since seen, and it's a shame because it undermines what is otherwise a strong product. 2/5 — would be 4/5 if the customer service matched the quality of the rooms."

"Had a great stay in a very clean room. Staff was very accommodating and even helped my colleague with an extension booking!"