The Savoy A Fairmont Hotel

"What an amazing place!! Silver wedding anniversary stay for 3 nights. The service from everyone has been outstanding from dealing with Ines for extras to the room, and every single staff member who made sure they greeted with a smile and a how are you, can we help you. The attention payed to my wife for our anniversary will never be forgotten and I honestly can’t thank you enough for our time with you. If anyone is in doubt please go you will not regret it. Diolch Ceri and Catrin."

"A good stay at The Savoy. I stayed for one night on my way down to Devon and had a lovely experience overall. I was kindly escorted to my room by, I believe, Daniela, and was very pleasantly surprised to find that I had been upgraded. The chocolates in the room were such a lovely touch and made the arrival feel even more special. The room was very comfortable, and I particularly loved the underfloor heating in the bathroom. I have this at home because I get cold feet, so having it here was a little luxury that I really appreciated. It’s those small extra details that make all the difference and make a stay feel special. The doormen were friendly and welcoming, and breakfast was good. The only slightly uncomfortable moment was when the server asked me, quite randomly, whether I was staying for work. I wasn’t, and I could see the people sitting next to me listening to the conversation, which made me feel rather awkward. I’m an incredibly private person and don’t particularly like strangers knowing what I’m doing or why I’m staying somewhere, so I would have preferred the question to have been asked more discreetly, if it needed to be asked at all. I’m sure there was no bad intention behind it, and perhaps they simply have a lot of guests staying for business, but it did make me uncomfortable. I was in London purely to do some shopping and see *Paddington* at the theatre conveniently attached to the hotel, which made the location perfect for my plans. I also tried room service. It wasn’t bad, although the food wasn’t my favourite. The one thing that really disappointed me, and the reason I’ve taken a star off, was the pool. One of the reasons I chose to stay here was specifically to use the pool. I had planned my morning around it, got ready and made my way all the way there, only to discover that it wasn’t open. I was disappointed that I hadn’t been made aware of this beforehand, particularly as access to the pool was one of the factors in choosing the hotel."

"I've just returned from a truly spectacular stay at The Savoy with my mum, and I'm still pinching myself that it actually happened. I surprised her with a night at The Savoy on Friday for her birthday. She's always said it's been on her bucket list to stay here, and when we arrived outside on the famous Savoy Court, she was overwhelmed. I won't lie, so was I. We arrived around 13:30, and Jamie was so lovely on check-in. He took us on a tour of the facilities and showed us into our room. Going up in the famous red lift was really special too. We had a twin room on the 7th floor, newly refurbished and with the best view across London. I was overwhelmed at just how beautiful everything was. Being in a bubble for 24 hours was absolutely everything I'd hoped it would be, both for my mum and for myself. We ate our evening meal in the Gallery Restaurant before seeing Paddington the musical next door at the Savoy Theatre. Our server Jonathan was so lovely, making our meal extra special and taking the time to recommend dishes. The food was delightful, completed with the fantastic pianist and unique ambiance. We felt really special. After seeing Paddington, which was outstanding, we came back to the American Bar. We'd visited for a nosy around earlier in the day, and the staff advised we booked a table for later in the evening. It was one of those moments where we couldn't believe where we were, and the atmosphere in the famous bar lived up to our expectations. Coming back to the room and seeing the thoughtful turndown service had taken place, with slippers and calming oils by our beds, was just beyond anything we have ever experienced before. Breakfast in The Gallery the following morning was completely delicious again. Our server Leo was incredibly attentive and lovely, making sure our experience was wonderful and giving us the best start to the day. We then both headed to the spa for 'The Cure Deep Cleanse Facial.' The entire team in the spa area were absolutely amazing. I'm sorry I didn't get your names, but you gave us the best welcome. Even thoughtfully bringing us jasmine tea and dates before our treatment just elevated the experience. Me and my mum both said the facial was the best we'd ever had. I can't thank you all enough for making my mum and me feel so special. There were so many times I wanted to cry happy tears because the stay was everything I thought it would be and so much more. You can see why there's no question people choose The Savoy over and over again. It's heightened luxury in every sense, and I feel so lucky to have been able to experience that and give my mum that experience too. I didn't want to leave. Every member of staff we encountered, from housekeeping to front of house, all went out of their way to ensure we had the best time ever. We'll definitely be back soon."