The Londoner

"A disappointing birthday stay, nowhere near the standard expected. My husband and I booked a Deluxe Room at The Londoner for a special birthday stay, but the experience was hugely disappointing, particularly with a bill of around £650. My birthday requests were overlooked despite reminders, with no birthday plate or small gesture to mark the occasion. I had called the day before to make a spa reservation as they only give you one hour to use the cabanas only to arrive and find out that no booking was made! The room felt stuffy and had an odd smell. I found the mattress uncomfortable and the pillows far too soft, so it wasn’t the comfortable, luxurious stay I had hoped for. To add to the frustration, the concierge misplaced our umbrella, which was only found the following day. We were offered complimentary breakfast as compensation, but even that was disappointing. The breakfast area was crowded and congested, and the toaster wasn’t working. I would not pay £39 each for a breakfast of that standard. At this price, I expected attentive service, comfort and attention to detail. Instead, several things went wrong during a single night, leaving us disappointed with what should have been a special occasion."

"I could not have spent a better time here. Staff were very friendly, attentive and professional. We have a wonderful time and the suite we were upgraded to was brilliant. It is very central making certain tourist attractions in walking distance. It has a nice ambiance and is very popular for guests and public. It has a nice number of where to each and drink within the hotel and also a nice sized gym/yoga room. We loved the look of the pool but didn't get time to use it. As we booked it for my birthday (milestone) I was treated with some mini chocolates and jellies after my main meal. My only caveats are: there was a thick net type curtain opposite the bath and no garantee that the ppl (if in the opposite building) could see in with the light on. The bath was very exposed in the room unlike the shower.. so it put me off having a bath. I try and go vegan where possible due to diary intolerance and there wasn't very big selection of vegan friendly or just alternatives.. so if you eat vegan food, this may not be where to eat. The room mini bar and dining area would have also been nice to have had some alternatives. I don't drink caffeine or alcohol due to my health conditions and decaf is my go-to.. however, considering the 5 star rating, no decaf and no alcohol free drinks (in room mini bar). My final thing. On the door there are lights that you can use for do not disturb.. this was on overnight and we still received a knock at the door at 1:20am followed by a call to the room asking if we have requested water from room service (which we hadn't) because of this disturbance we struggled to get back to sleep leaving our trip home and extra tiring one."

"The staff at The Londoner are amazing! Someone was always available and ready in the lobby to answer any questions I had on my first trip to London. Executive Assistant Simone Nyland was so kind and helpful last night when my daughter was delayed returning to the hotel and I was looking for a small meal while I waited. She walked me to “The Residence” and showed me the menu to see if there was something that would work. She later came back and checked on me to make sure I was satisfied. Ms. Nyland went out of her way to make me comfortable. Thank you!"