Royal Horseguards

"The pros - friendly staff, great location, clean room and comfy beds, good shower with good pressure and temperature, good breakfast was included in our rate. The cons - taps were broken in one sink and briefly were stuck shooting very hot water out at us. The beds were very close together, not a problem as I was with my mum, but could be an issue if you were with a colleague etc! There was no kettle in the room or tea making equipment, just a nespresso. No milk or sugar. The mini bar was noisy and glowed all night, we had to switch it off. There was a very bright blue light from the towel rail button that lit up the whole room all night. Over all I’ve been in much worse hotels, but the niggles and lack of in room kettle made this feel less than luxury, a shame as it’s a great building and staff were nice. Worth a go if you’re not bothered by light at night and don’t drink tea! 😊"

"I have stayed at this hotel more times than I can remember. There is a new General Manager as of earlier this year, I believe, and the changes are not good. You cannot even get an additional bottle of water for your room without being charged. I also discovered that 81 of the rooms do not have air conditioning. I travel to London frequently, and it looks like I will be finding a different place to stay in the future. I would like to add that the staff are doing their very best to make through each day with a smile. They were wonderful."

"The greatest assets of this hotel are the doorman Perez who was exceedingly pleasant, welcoming and helpful and the concierge Javeri who gave us a guided tour of the adjoining liberal club with a fascinating history. It is in a quiet, well situated location and our evening meal and breakfast were good. However, I had booked a room with a river view for which I paid a supplement of £120. However it did not have a river view and it took a long time to resolve the issue which was annoying as we were tired after travelling. Although it was one of the more expensive rooms, it was very basic and the bathroom door banged against the toilet when you opened it which made it tricky to enter and exit and I am small. My credit card details were taken on registering and I was told that a charge of £75 would be made if there was any damage to the room. However this charge was immediately made and appeared on my credit card and I had to contact the hotel to have it removed. We were left with the feeling that we had experienced a lot of unnecessary issues which made us unlikely to return."