Riu Plaza London Victoria

"The staff are friendly. The room was spotless as was the bathroom. The bed was comfy and the towels were large and plush. Breakfast was plentiful with a wide variety. Great location. Check out is easy. My only gripe is poor quality pillows. Otherwise this is the perfect hotel and I will return."

"I stayed at the RIU Plaza London Victoria November 2024 for WTM) and couldn’t have been more impressed. The hotel is in a perfect location — just a short walk from Victoria Station, making it incredibly convenient for getting around London or catching the Gatwick Express. Despite being so central, the hotel feels calm and relaxing once inside. The rooms are spotless, modern, and thoughtfully designed, with comfortable beds."

"First time visit, booked direct on website and got a discount if you join their loyalty scheme. Booking process difficult as the password set errored and had to go through a convoluted process to reset to make the booking….but got there and paid in advance. Arrived at hotel as a UK citizen, receptionist wanted my passport. I don’t travel in my home country with it nor carry formal ID. For this one night trip I didn’t bring payment cards as use phone….so we have a stand off. In the end had to get a photo of my passport to show her to check in to a room already paid for…..sigh. King room was average with expected amenities but assigned a wheelchair friendly room which was questionable as this was not what was booked. It meant the sink was too low for me and the controls to the showers also difficult to operate and see. But didn’t complain or ask to be moved. Bed was reasonably comfortable, air con ok but struggled to get balance between too hot and too cold. No water in room except a glass vase to fill from tap which doesn’t fit in sink to drink the tepid tap water, yuck! Another odd feature was the restaurant is on the opposite side of the road with no way to get there without going outside. London has a lot of choices for hotels and I chose this one based on proximity to Victoria and price. I would have preferred to have booked elsewhere and paid a touch more for a more friendly experience and amenities close to hand."