Mercure London Bloomsbury

"For the prices we paid for this, it’s a very disappointing and dirty hotel. Stayed there for 3 days but not once were the sheets changed inspite of requesting. Infact the sheets looked used when we first entered the room as well. Hated every bit of this hotel. The rooms are too tiny and the bathroom feels suffocating."

"Not the best experience One small lift My first room had water dropping from a light fitting onto a chair and a waterfall of rain coming through broken window frames soaking the wall, the curtains and the floor Duty manager came to look at it, clearly expected me to accept it and then said I suppose you want to move rooms then Not the best of experiences and to top it off the room they moved me to was a downgrade, really taking the piss"

"My wife and I were really looking forward to this trip, but the experience was extremely disappointing from the moment we arrived. After two cancelled flights and a long detour, we reached the hotel late at night. Despite notifying the hotel in advance and booking a Superior King Room, we were told our room had been “sold” and were placed in a tiny standard room with a small window in the corner. The night receptionist refused to help, and I was told a manager would contact me the next day—but nobody ever did. A different staff member later apologized, admitted we had been put in the wrong room, and moved us to the correct one. She also assured us the first night would be refunded. However, at checkout, the refund was not applied and the staff knew nothing about it. When I asked to speak to a manager, the General Manager, Greg Black, came out without introducing himself and was extremely rude and dismissive. He interrupted repeatedly, refused to listen, and denied that any staff member had spoken to me—even though CCTV would clearly prove otherwise. Overall: Wrong room given No follow-up from management Refund promised but not given Very poor communication Shockingly unprofessional behavior from the General Manager This was a stressful and disappointing experience, especially after a difficult journey. I hope the hotel takes this seriously, because the level of service we received was far below acceptable standards."