Marlin Aparthotel Waterloo

"A centrally located hotel that is very well maintained and operated. We had no issue with the professional staff, digital check-in and room facilities. Lambeth North tube station is very close to the hotel, but because it lacks a platform lift, it is not ideal if you are carrying heavy luggage. Therefore, it is best to use the larger, modern, and more accessible Waterloo station."

"We’d booked a Deluxe Room, but were offered an upgrade to a Suite on arrival for 200 GBP for 4 nights, with the promise that it would be significantly more spacious. * The staff at check-in were friendly. An extra blanket and pillow were brought straight away upon request. Otherwise, we had no further contact with the staff. * The location is absolutely brilliant. It’s about a 10-minute walk to Westminster Bridge. Lambeth Underground station is 2 minutes away, and Waterloo Station is about 7 minutes away. * Contrary to expectations, the suite offers too little comfort for 4 people. Instead of 2 additional proper beds, there is only a sofa bed available. Once this is pulled out, the room can hardly be used at all, as the chest of drawers can no longer be opened. Furthermore, there is no way for 4 people to eat together. * There is a complete lack of coat hooks to hang up jackets for four people, which is particularly impractical in wet weather. Instead, there is a completely useless console table with a chair in the entrance area. There is also hardly any surface space or storage for clothes; just about manageable for two people, but simply impossible for four. * The cleanliness was ‘so-so’. On arrival, we found a lot of dust and long black hairs. Rooms are only cleaned every two days as standard, which is unacceptable at these prices. * The bathroom is extremely small. Several tiles and the grouting are damaged or cracked. There are neither enough surfaces for four people to put things on nor sufficient hooks for hand towels and shower towels. * The windows won’t open at all, not even a little. Air conditioning is available."

"I had the absolute pleasure staying at the Marlin Hotel Waterloo. I am from Sydney and was due to fly home on 12/9 but my husband was taken ill and was placed in hospital for a period of 2 weeks. I chose the Marlin because of the proximity to the hospital. I just want to thank everyone, from front desk to house keeping and everyone in between for their kindness and making me feel at home. The room I was given was amazing, clean, comfortable and cooking facilities which was so great. I could go on and on about this amazing hotel and amazing staff but will close now and say if you want a perfect hotel in London then this is the place to stay. Leone Cooling"