Doubletree by Hilton Bristol North

"I’ve been having PT sessions at the Livingwell in Bristol North for around 6 months now. I’ve had a brilliant experience with the staff being positive and super uplifting, especially Kyle and Harrison. I’ve hit a lot of my goals and targets, and had these constantly refreshed to match my pace of progress. The gym is fantastic for what I need, even though it’s small, a lot can be achieved! The actual facilities themselves are a little rundown, not the best club I’ve been in, but then again, it is one of the quietest which allows for more successful PT sessions in the gym and calmer swims in the pool. The changing facilities could absolutely do with a massive face lift, and pool side as well but access to the steam room, sauna and jacuzzi is a massive plus. Generally the pool is lovely and warm to swim in, but not always the clearest water and often filled with lots of hair. Thank you to Kyle, Harrison and the team for working hard to keep the leisure facilities up to the highest standard they can achieve, and a massive thank you to Kyle for helping me reach my goals!"

"Hilton Bristol North has a shining star at the reception desk. Special thanks to ✨Mia✨ who goes above and beyond. The rest of the staff from the gym to the breakfast are kind and helpful as well. Room cleaning was immaculate each day. The staff make this hotel a special place. Thanks to everyone."

"Checked in on Christmas Eve, went to use the leisure suite, to relax was greeted by the member of staff on the front desk, not helpful at all, nothing was explained to us, had to extract the information from him, towels lockers etc, when we got in there jacuzzi wasn’t working freezing cold and was told it had tripped and would take a while to warm up again, the steam room wasn’t steamy at all and was told that was just how it was, floor in sauna was dirty and had rubbish left in there so had clearly not been checked by staff, Christmas morning went to breakfast and was very disappointed as the standard of breakfast, bacon overcooked or left under lights too long, tasteless sausages, and fried eggs that had also been left under the lights too long, But the most alarming thing was that there were people allowed into the restaurant with no shirts on and 2 gentlemen allowed in wearing their dressing gowns, when there are families having breakfast I felt this was highly inappropriate I then received a text from the management to check we were satisfied so I decided to inform them and I had several text messages from a manager called Fernando who agreed with me especially on the dress code for the restaurant and was alarmed with the gentlemen in their dressing gowns, he apologised and offered us free breakfast and he was going to speak to the relevant staff to rectify this issue, When I was checking out I then witnessed the same 2 gentlemen walk past the restaurant manager in their dressing gowns and they were allowed to enter the restaurant, so either the staff didn’t understand or they were not spoken to. I am still waiting for my refund and was told I would receive this in 24 hours but 1 week later I’m still waiting for it and I still waiting for Fernando to contact me !!"