Malmaison Birmingham Hotel

"We stayed here the night before the Great Birmingham Run. It was my first race and I normally don’t sleep well in hotels so was a bit apprehensive but we had such a good stay. The room was modern and clean, the beds were really comfortable and the staff were lovely, even giving out water bottles the morning of the race. We slept so well and felt refreshed ready for the run! The bar downstairs was a little tired in places but the staff were friendly and it was great for a drink. We would absolutely stay here again."

"Nice hotel. Reception small but warm. Receptionist Kenda was very friendly, hospitable and has very good communication skills. An asset to this hotel. Carpeted room. Neutral decor. Adequate wardrobe. Comfy beds, clean linen. Clean bathroom. Some areas such as bathroom wooden panels and skirting starting to age and need some updating. Nonetheless it is clean and has strong power shower. Toiletries provided. Towels clean and soft. The lighting in the room is on the dim side. Good for resting and sleeping. However, we wanted to do work and it was a bit of a challenge to the eyes despite a really nice work desk in the room. We explored the hotel and came to the mezzanine called “Work and Play” to check if we can work on the floor. We were greeted by an abrupt, unfriendly lady who asked us why we were there. We did not feel welcome at all and felt we were being told off. This lady should learn how to say things in a calm and clear manner. We are professionals who use hotels worldwide and usually bring our work with us - it’s the first we were given such kind of attention from hotel staff. It is unfair to be told off like this even when we were on the wrong floor. This is the reason why we are giving it a 3! The area felt secure and close to the establishments in the Mailbox. Walking distance to the train station and the town. Gym on the small side. We did not use the sauna and spa. Good for relaxing but don’t bring your laptop with you."

"We stayed at Malmaison Birmingham as a group of eight across four rooms for my hen weekend, and we honestly couldn’t have asked for a better stay. The rooms were all a great size, really comfortable, and perfect for getting ready together before heading out. What really made the weekend special though was how friendly and welcoming all the staff were — everyone went out of their way to make sure we had a lovely stay, which meant a lot to us as it was such an important occasion. The location is absolutely ideal. Being right in the Mailbox made everything so easy, with shops, restaurants and bars on the doorstep, and it’s only a short walk into the city centre and nightlife. We used the spa facilities, had breakfast and cocktails. Completely faultless! We all said we would happily stay here again and would definitely recommend it for groups, celebrations, or a weekend away in Birmingham. Thank you for helping make my hen weekend so memorable! 💕🥂"