Hampton by Hilton Birmingham Broad Street

"This hotel is truly amazing value for money. It is spotlessly clean and we were amazed at thr quality of the rooms. The shower rooms were really 5* gleamingly clean with white fluffy towels that looked brand new. The twin beds were 3ft 6in wide and again white gleaming sheets. The room was spacious and well appointed. We booked this hotel as it was fairly near to the shopping centre and we were having a girls family day shopping from London. We arrived at the hotel after a long day, at 8.00pm to be told our rooms were on different floors, not much of a problem, but the manager stated as we had booked well in advance, we were entitled to a free drink for the inconvenience. A nice touch I thought. We were exhausted and didn't want to go out and find a restaurant to eat so we all ordered from the hotel menu, we ordered toasted sandwiches which were lovely and came with salad and totila chips. The drinks were very reasonable and we made good use of the bar, lol. Breakfast was included and we could not believe the choice. Cereals, full english, fruit, continental breakfast and you could also make your own waffles. The choice was fabulous and eat as much as you wanted. There was even the facility for a take away tea or coffee as you were leaving. I cannot praise this hotel enough it's location was so convenient. The staff were lovely and so so friendly. One tip, don't forget to register your car with reception on arrival otherwise you will get a ticket. Free parking at the hotel was such a bonus,"

"We stayed here for first time for one night. It was really noisy with two clubs on street level until music stopped at 4am. We were on 8th floor and could still here it really loudly, we couldn't sleep until 4am. We could also hear every time the toilet was flushed in room above and next door. The lifts were slow and inconvenient to get from 8th to carpark having to get out on 3rd to go down to carpark. Breakfast was distinctly average, waited 15mins for a really busy, hot dining room. Carpark was small with only 3 disabled parking places. Overall we left feeling exhausted due to lack of sleep & noisy room. Not restful at all."

"We picked this hotel as it has plenty of parking, and more around the location. It is also handy from the M5 so no need to go across the centre of the town. The family room was of an adequate size, however was in a tatty condition with a broken window blind, pieces missing off electrical switches, plug sockets that don't plug in, and damaged bathroom door & floor tiles. All superficial however not in line with a premium experience. Worse was to follow however...We arrived for breakfast to be confronted with a huge queue running across the reception area making for chaos. In all we waited for 20 minutes to be seated, and the food was extremely poor. both the sausages and bacon were 60% cooked, the scrambled egg was cold and had added herbs not allowing for personal taste. The pastries offered were small style croissants only. No wonder breakfast is considered complimentary so that no blame may be attached to such poor fare. In summary the breakfast area is nowhere near big enough for the size of the population. The staff all did a good job so should be recognised in what must be constantly trying conditions. Given the number of other hotels in the immediate vicinity, i would not rush back for a second visit."