Magic Cristal Park Hotel

"Had a lovely 4 nights here returning yesterday. We had a double junior room which was upgraded to a park view. It was comfortable and spacious and the beds had memory foam mattresses with plenty of pillows and a sofa in the room. There was no balcony but there was a big window that slid open. There was a kettle and coffee pods and a fridge. Every day the fridge was refilled with cans of Pepsi, lemon, orange and a beer. We were Ultra all inclusive. Being so this gave us access to the “fast pass” and very little waiting in queues. At one point a drunken woman accused me of pushing in so if others are not aware of this perk they will feel that people are pushing in. With the ultra we also had premium brand drinks. The food was lukewarm which was a shame but there are microwaves. There is plenty of choice … but i get that it may not be food that those who like a simple diet of burgers and pizza may not enjoy. Drinks in the restaurant area is self serve which I quite liked, serving beer, wines and hot and soft drinks. The desserts do have quite a synthetic taste The staff are all very friendly and deserve the odd euro tip for which they are appreciative. Our room was always clean to a really good standard with fresh towels every day even this we didn’t ask for them. If you’re looking for a budget and bargain go here, if you’re looking for luxury then pay more and go elsewhere. You get what you pay for! Oh and the lift situation…… there are lots of seniors here that need to use the lift so it does slow it down. If you’re fit and able to then use the stairs and let those who need the lift have more access ☺️ or just be patient"

"This my second review having stayed last year. Again I have had a lovely holiday throughly enjoyed the drinks and food. The location is amazing for access into the old town, to the beach and a great location to watch the parade. The staff were all excellent (yes check in is slow and processes could be improved for example not having to email across your reservation while at the desk?) Fernanda on reception was especially lovely to me and could not have done more to help despite the fact she was trying to deal with some very difficult guests at the same time - I am very grateful to her. I had emailed in advance to request a 1st floor room but not available on check in - this was resolved next day and I was given a very nice room. Muhammad (apologies for spelling if incorrect) in the restaurant welcomed me every day with a warm smile and handshake, remembered my name and had great conversation which as a solo diner was a very kind touch. The residents in this hotel are predominately Spanish of an older generation, if you are happy to immerse yourself in that then you will love it. If you have children I really recommend Magic Robin Hood, Magic Natura or the Magic Pirates hotel. My negative was the amount of abuse staff were receiving mainly at reception - absolutely appaling - this isn't a hotel for drunken stag do's it's a traditional Spanish hotel with a relaxed vibe with good coffee and late lunches - it's not for everyone so do your research especially if you dont like octopus and pork trotters. For what you pay I am very happy and can't wait to return next year."

"Brilliant hotel well done for friendly and helpful service, only thing I have to say is we were put on the 7 floor when we didn't ask for the 7th floor."