Bahia Principe Explore Fantasia

"Great location not far from airport you can even see the planes passing over the castle but not noisy at all ! Lovely atmosphere especially for families most ideal for plenty going on and things to do lovely shows to watch ! Food was sensational plenty of choices to eat for everyone all looked fresh , everywhere was exceptionally clean staff work so very hard and always so very pleasant and helpful! Rooms were immaculate cleaned to a high standard and very impressive with everything you would need iron / ironing board free safety deposit box fridge was filled every day with refreshments if used we are a couple in our 60s and travelled with another Same age we loved having the adult only area with the infinity pool and we had the most amazing sea view from our room ! Lovely walk to the nearby town San Miguel with shops bars and tapas bars ! Restaurants on site were absolutely lovely especially the steak house great welcoming staff big hands up to waiter Amil also and for taking some photos for us as it was our wedding anniversary! Great holiday had by us all and some beautiful memories made ! I would definitely recommend this holiday for families with young children as was more accommodating for ! But all in all we had the most amazing fabulous time !!! Don’t forget to take towel pegs as in get get quite windy at times !! 😊"

"We went as a group of 5 adults and two toddlers ( just short of their 2nd birthdays) The priority for us was a somewhere that had everything we needed for a family holiday and reduced the stress and hassle of taking two young children on their first holiday abroad. We chose this hotel because of its reutation faciliities and closeness to the airport. The hotel was all we expected in terms of the faciliies, clenliness and service but fell far from it's 5 star status in terms of food, drink and its Italian resturant. Food The staff service and clenliness at the buffet was excellent but where it really fell down was in its failure to replace or replenish trays of food. The trays of food were small and within an hour of the buffet opening you were left with many empty dishes. In most good buffet restuarants the trays are replaced quicklly not here. As our week went on it became clear if we wanted to enjoy the buffet you needed to get in earlier. The serving areas are large and extensive but actually contain very little food. As for the food itself what we had left to choose from was ok. Speciality restaurants We tried the Italian one nitght. What an absolute shocker. Bruschetta so hard it could have broke a window. Minestrone soup that looked like dishwater, was tasteless with mushy vedgetables. The pork overcooked and bland carrot cake. Added to our buffet experience we began to suspect the food was cooked well in advance and just left heating for some time brfore serving. On a positive note our experiences at the Steak restuarant and the Asian resturant were much better. Great taste, good potions and felt freshly cooked Snack bar This place was poular with families with children and with it being next to the children water play area we used it a few time. The food was average but did the job of a snack. What I would commend is how staff kept it clean. With the drinks and beer fountains nearby I have seen places like this get very grubby but this area was well served. Children's Water Play area We spent most of our time here with our young ones. I really liked the size of the shallow area, allowing them to experience and explore playing safely. It was so big there was plenty of toom for lots of toddlers play. We only walked around the play areas but it was clear that children of all ages were having a great time. Our best family memories will be of the fun we had there with the children. The Bars We usually ended our night at Hesperis BAr. Good music and great bar service. However the AI drinks range was miserable especially for a 5 star Hotel. Stll a nice vibe to end our evenings. We used the Sports Bar a few times and great bar and waiter service. The Rooms We were in Floor 4 Block 7. The rooms are very clean and spacious and well looked after by the cleaning staff. For a 5 star hotel you might expect a better quality in terms of the little things you expect in your room. On one occassion our power cut out. We reported it to reception before we went out for the evening. Came back to the room later to find the power was still out. They sent someone and he basically switched the fuse box back on but we insisted he wait and help us find out the cause. It turned out to be a leaky kettle which housekeeping replaced quickly. The Playroom The small playroom was a great place for our little ones. A place to play out the sun. The toys were basic but did the job and the staff member there took time with the children. There are lots I can't comment on because we never really got time to use all the facilities. Our holiday really worked around our children who had a great experience. Which for us was the main thing It will be a long time before they are interested in what drinks are included in the AI package !"

"My son loved this resort. Fantastic pool complex and just had a lovely meal at the steak restaurant Ladon. Big shout out to Christina our waitress who was amazing."