Steigenberger Alcazar

"I don’t have a single negative thing to say about the service at this hotel - it’s genuinely exceptional and the staff are the kindest people ever! Ahmad (the golf cart driver) was the highlight of our stay - very fun and personable! The only unfortunate thing is that the hotel has stopped doing bottled water (it’s all filtered), and if I knew this prior, I wouldn’t have booked. Our entire group got sick two days into the holiday with diarrhoea, but the way the staff responded was truly exceptional. It is also unfortunate that there is a charge for the doctor at the hotel - this should be free as we hadn’t eaten or drank outside the hotel. The only other thing I’d mention is that the reservation system at restaurants can be very difficult and most of the time, 9pm is the only available time. I think this system can be improved."

"Very good experience hotel very good staff"

"All is very good.The food was very delicious. The restaurant staff provide excellent service. They are always friendly, polite, and helpful. Our room was cleaned very well every day. Our tour guide, Hani, is amazing. The tour guide who took us to the pyramids was also very good and explained everything to us in detail."