"I stayed at Holiday Inn Express Geneva Airport as an IHG Diamond Elite member and had a very poor experience at reception. During check-in, the receptionist threw the room key cards toward my face, which was shocking, disrespectful, and completely unacceptable. I reported this incident to the hotel by email, but no action, apology, or response was provided. The lack of accountability and professionalism is deeply disappointing and far below IHG standards. This experience has seriously damaged my trust in this property. I would not recommend this hotel until management addresses staff conduct and guest treatment."

"I always stay here when working in the area as it’s close to the airport. They have a shuttle bus or you can use the local airport busses to reach the property, or even walk. The hotel is very clean, the rooms are very clean, comfortable beds and a good selection of plug sockets and usb’s for charging your devices. The staff are very pleasant and on this occasion I must say 2 staff members at the front desk were amazing. First Laura ! She was welcoming and proffesional and made you feel at home in the property. I had an issue and she did everything she could to help. Honestly, if I was rich and had a hotel, I would want her working for me as a manager. So thank you Laura. And also a Thank you on this occasion to Olivier, he has been at the hotel as long as I can remember, atkeast 6 years. He was fun and again made you feel at home there by his chats at the bar. And his recommendation on lager was perfect. And there’s another point, the bar is very good. I was having a beer at midnight. And as I arrived late after a long drive, it was perfect. And not to mention the free breakfast in the morning you won’t leave hungry. So I recommend this property. ‘Remember!’ it’s not a 5 Star, it’s a holiday inn Express and basing it on that, you will no doubt give it 10/10. And I know I mentioned 2 staff, the 2 gentleman at reception in the morning were just as good. I just didn’t get there names. I will Always stay here when working in this area."

"Very accommodating friendly clean hotel. If I could give it 6 stars I would. We arrived on an early flight from the US. We took the free hotel shuttle and the hotel checked us in early at 10 am. Our departure flight the next day was in the late afternoon and the hotel let us keep the room till 3 pm. Breakfast was excellent. Breads, juices, fancy coffees, eggs, a variety of cold cuts and cheeses, etc. Our room faced the airport and we could see the planes taking off but silently, as if in a muted movie. Highly recommended."