B and b Hotel Geneva Airport

"Hotel room was perfect for a family of four, beds were comfortable and room was spacious. We booked the hotel due to proximity to the airport and the advertisement on booking sites of it having an airport shuttle bus. The advertisement of an airport shuttle bus is poor advertising as we asked at reception to book it and were informed it was booked up for tomorrow. We were a party of 10 and found out at this point that the shuttle bus takes only 6. At no point in advertising or booking of the hotel was this told to us. Receptionist was not receptive of our feedback about the shuttle bus and given that it was the reason we booked the hotel we would like it known to management and request booking sites have to state the information about it."

"Positive:
The hotel was clean, comfortable and very well located for the airport and town. The room was nice and the breakfast was good Negative:
Our experience with the reception staff was disappointing, two male receptionists in particular. When we arrived early and politely asked to leave our bags until check-in, the receptionist seemed very annoyed and initially said no but then agreed. Shortly after, French-speaking guests asked the same and their bags were accepted without any issue. This made us feel that being English speaking with little French meant we were treated differently. Additionally, I requested an extra pillow due to a historical spine injury which means I often rely on two pillows and was told this wasn’t possible, which was disappointing and meant I didn’t have a full night sleep any of our stay. Overall, the stay was let down by the rudeness of the two male reception staff members and sleepless nights."

"Just come back from 2 nights in the Hotel B&B Geneva Airport and had a good experience from start to finish. Our Free Geneva Travel Passes came a couple of days before we left home and we were all set for our trip. On arrival at the airport went to the hotel shuttle area outside arrivals and got hotel.shuttlenbus which took about 10 minutes to get there. On arrival about 1030 I had booked two rooms but one early check In so we could drop our bags off and explore Geneva. We were fortunate that the receptionist was able to check both our rooms In at the same time (Thank you,was very much appreciated) which meant no going back mid afternoon to check in the other room . Room.was ok for our needs nice walk in shower in both rooms had a tv small area for clothes but wasn't a problem. The room had a couple of plug sockets (remember Switzerland have Type J sockets)for electrical items and a USB A and C socket by the looks. The hotel had a couple of vending machines including a hot drink machine 5 CHF for a coffee as no facilities in the room. Nearby the hotel is a COOP store that sold coffee and breakfast pastries as well as sandwiches and other food to eat The tram stop to central Geneva was about 5 minutes walk away and it took about 15 minutes to get to the main train station. Trams were every 10 minutes and you could get either the 14 or 18 at time of writing this. We had breakfast which consisted of hot and cold foods. As we had the travel pass we could travel on the trams,buses and water buses when we wanted which was great especially as it was free for tourists. To some up the hotel was good for what we needed and the location in our instance wasn't an issue as we had a free travel pass but think a day pass wasnt to expensive. So we will stay at the B & B next time we go to Geneva ."