"Would have liked to given 5 stars, but we faced a few disappointing factors
flew out with Jet2, who were noticeable by their absence (different review for them), being dropped off at the hotel next door - Iberostar and being told just to walk down to the hotel as the coach could not get down the small road, no accompanying staff.
We arrived around midday, to be told our rooms (booked two, one for us and one for our son and girlfriend Age 19) were not ready, but should be done in 1 hour and half , we went off to the bar, came back to be told it would be another 25 mins, then was told a further 20 mins, so we sat in the reception thinking that our rooms would be ready soon, this was not the case, it was 3pm (their official check in time) before the rooms were ready, only to find that our two rooms were on completely different floors.
There were some welcoming staff and some very abrupt staff on reception, which did not help the situation, Note to remember if flying on the Jet2 flight from Stanstead you will arrive early, but doubt your rooms will be ready till 3pm, maybe take your swimwear in your cabin bag and just head to the pool - we wasted 3 hours
The rooms themselves were spacious (Standard Plus room) and clean, good air con, Coffee is chargeable in the room along with mini bar, you can hire a kettle. point to note is the Juliet balcony is just open doors with about 15in of floor outside, you can not sit out on the balcony which is a shame and this does not really have sea or mountain views only a car park. you need to be in the new building where an extra charge is to have the balcony and mountain / sea views.
The bed was comfortable and an option to leave a card on the bed if you do not wish for new clean sheets, if you wish for new towels leave them on the floor, but we found most of the time we hung our towels to keep them, only to find they have been changed (shame as effecting the environment)
The hotel has a nice pool area, fairly small but never felt over crowded, with sunbeds all around which again didn't really have an issue securing a bed during the day.
a short walk to the beach where you pick up your towels, great system you have a card which they exchange for a towel and then when you return this is given back, you can change throughout the day also.
The Beach area is for the hotel guests only and free (other areas were charging around 15 to 25 euro for 2 x bed and umbrella and again didn't really have an issue finding sun beds, the beach is very small gravel with pebbles into the sea, the sea gets very deep very quickly but is roped off to protect from the boats and watersports, to the right there are the cliffs which was great to snorkel and see a few fish etc.
We went Bed & Breakfast and could not fault the breakfast, lots of choice and good quality, glad we didn't go All inclusive as reading lots of reviews where most is not included, but B&B was really good.
The Hotel has a few bars/ restaurants - the new Latin bar (great for happy hour cocktails) the El Gousto restaurant - unfortunately the food was a under par especially the squid which was in edible.
there is the Mika cafe which is nice, and has a selection of indulgent cakes.
and bars around the poolside (friendly staff here)
The one thing you need to be aware of is all of the eateries and bars under the hotel automatically charge 10% surcharge, which is normally acceptable, until the staff tell you that is given to all staff, but waiting staff we found, still expected a further tip, which we could not justify and it was confusing when staff said there would be an extra charge to use card, cash is king out there, but when we used card there was no further charge? the 10% surcharge was even put on drinks when you went to the bar to order your own drinks, other local restaurants in the area did not have this and was a pleasure to personally tip the great service elsewhere.
There is an indoor pool and sauna, but be aware the floor is extremely slippery, take care!"
