Ruby Lucy Hotel & Bar

"Thanks for serving cocktails all night for our group!! Piero, you're the best!! XOXO ❤"

"Positives: Speedy check-in (I suggest filling in all details online, otherwise you'll have to type them on a tablet at the bar) and an even faster check-out. Free drinks near the room. Quietness everywhere, especially inside the room. Nice room design and even better comfort. Breakfast is rich, offering everything a continental breakfast has to offer (though it's not a typical American/UK breakfast, see negative below). The hotel is easy to find and reach, just a 3-5 minute walk form the underground. There is a busy market on the same street with great food, as well as good restaurant nearby (I suggest the Italian place a few doors down). Great staff and company (you'll always end up chatting with the staff, as they are all young and friendly). Overall, a great experience! I strongly recommend staying here, even though I'm listing the following negatives (which are minor details compared to the great service they offer). Negatives: When data is not in the system, I wish they would automatically switch to manual check-in at reception. It would've been nice to have some small snacks or sweets with the free drinks. The speaker in the room worried me a bit, I'd panic if a guest next door started playing guitar in the middle of the night (not sure if they're allowed, I didn't ask). The restaurant lacked hot food (excluding pizza and sandwhiches), it would've been nice to have a proper meal like spaghetti, a bowl of noodles, or some meat. Breakfast also lacked hot food such as bacon, scramble eggs, waffles, fries, or a standard UK breakfast. I couldn't sync my phone with the TV app to watch Netflix. You can't get picked up by a driver outside the door during day hours because of the market, so you need to walk to the main road first (which isn't far, but still). They have heavy doors on the floor, and at one point I thought I was locked out. They don't offer room service and there is no phone to contact reception, so you always have to walk down or call the number on the website (Piero was the only one who offered room service anyway, and he also helped us with a TV issue in the middle of the night, lovely staff always helpful and available). No ice machine (or at least none that I could see). The vending machine was a hassle, asking for age verification for everything... I couldn't buy a single thing. That's all I remember. Hope it was helpful!"

"My daughter recently stayed here to attend a festival, her first solo trip to London. Whilst at the festival she lost her phone. The staff at Ruby Lucy (Marcelo, Su & Ionut) were absolutely fantastic. Not only did they email me to let me know she had arrived back safely but they also ensured she remained safe whilst trying to locate her phone. I can't thank them enough."