President Hotel Prague

"The best hotel with amazing service"

"I cannot review the rooms, spa or breakfast because I never made it to Prague. What I can review is how The President handled a serious, documented travel disruption—and, for a hotel that presents itself as a luxury property, it was extremely disappointing. My stay was booked for 10–17 September 2026 on a non-refundable rate. My original easyJet flight to Prague was cancelled and, after a replacement was arranged, that flight was cancelled as well. This was not a change of mind, late arrival, or failure to plan. Two successive cancellations meant that the trip could not go ahead. I contacted the hotel while the reservation was still live and asked whether the stay could be moved. I was initially told that this would be looked into. No meaningful solution followed. Once the stay dates had expired, the General Manager’s final position was that nothing could be done because the rate was non-refundable—despite the circumstances, my prompt contact and the fact that I was willing to rebook on different dates and pay any applicable rate difference. The most bizarre part was being told that I was “welcome to use the booking” after the booking period had already ended. That is not a remedy. It is a meaningless response to a guest who could not travel because both the original and replacement flights were cancelled. I understand that a non-refundable rate gives a hotel contractual protection. I was not asking The President to take responsibility for easyJet’s failures. I was asking a supposed luxury hotel for basic flexibility: a date transfer, a time-limited credit, or even a reasonable goodwill solution. The hotel chose to offer none. The financial loss is one thing. More revealing is the attitude: the hotel appears willing to rely entirely on the strictest possible interpretation of its terms even when a guest has acted promptly, provided evidence and suffered an exceptional disruption entirely outside their control. That is not the level of service I would expect from a premium Prague hotel. I will not be rebooking The President. If you value a hotel that shows discretion, empathy and practical problem-solving when something goes seriously wrong, I would look elsewhere."

"Fabulous hotel, with attentive staff. Great customer service! 5*"