Hôtel Carol

"We had booked a family suite, but the day before we arrived at the hotel they called and said they made a mistake, so someone else had got our room. Instead we would have two regular rooms next to each other with a door in between. However, when we checked in we didn't get two rooms next to each other, but a bit apart on the same floor. Of course, our children became sad and worried about not being allowed to sleep in the same room or even next to us parents, so a parent and a child in each room. Not at all as we wished and looked forward to. In addition, there was no air conditioning in the rooms, which made it extremely hot, about 35 degrees, which made it very difficult to sleep. No compensation whatsoever from hotels for the error they made, but just "sorry." So, if you want to be sure to get the room you want and if you want to be able to lower the room temperature, I would definitely not choose this room. However, if you are ok with getting other rooms than you intended and can live without air conditioning, the hotel is worth taking a chance on booking."

"Don't be fooled by the pictures of this hotel; the interior is very old, the beds are very uncomfortable, and the rooms are dirty, especially the furniture which is sticky. There's no kettle in the room; they've put an old one in the lobby. The cups have broken rims and blackened interiors. The location is bad; even though there's a metro, it's within walking distance, and you're walking down a deserted street, so you might come across people drinking and shouting. The metal frames of the beds had come loose. I checked the reviews and made a reservation, but I'm really disappointed; it's far from the center. The metro takes 15-20 minutes to get to work, and it's a 10-minute walk."

"We recently returned from a 16 day trip to Budapest, Vienna and Prague. We stayed in this hotel for the last four days because my wife was attending a conference at the O2 universum in Prague. Of the four hotels we stayed at during our trip this hotel was the most expensive and by far the least impressive. From the moment you enter the rather unimpressive lobby you realize how tired this hotel has become. Our room was very old and in need of some maintenance. The plumbing was old and you had to start the hot water 5 minutes before you wanted to use it to give it time to warm up. The worst thing about the hotel was the absolutely abysmal WiFi. It was slow and constantly froze. Another disappointment was the breakfast that we paid for. Of the four hotels we stayed in during this trip it was the most expensive and had the least selection. We usually pay extra for the convenience of an included breakfast but in the case of this hotel I would recommend going to the nearby Galerie Harfa where there was a food court for breakfast. The one positive about the hotel was the Restaurant Jerusalem located in the hotel. We ate two absolutely delicious dinners in the restaurant. The food was fabulous and very reasonably priced. We selected this hotel because it was close to the conference centre and the only hotel with availability. They take advantage of this and the price reflects it. In hindsight and with what we know now we would have stayed in a hotel further away. The conference centre was located on the #8 streetcar line which would provide easy access from any number of superior hotels. The transit in Prague is excellent with frequent and easy service. We would not recommend this hotel for future conference guests."