The Social Hub Porto

"This was our first time in Portugal and we initially arrived at another hotel to find it had a very bad black mold problem. As someone with an severe allergy to black mold we knew we could not stay there for our 6 night duration. My husband looked up other hotels in the area and he found The Social Hub (Porto) and it was just a few short walk away. At 11:30pm at night we walked over to the hotel to check it out and we were greeted by Yuri. We explained our desperate situation and need to switch hotels asap. We were so paranoid about getting another room somewhere with issues we asked if we could see their rooms and he gladly brought us up to one of the rooms to check out and we were so impressed. This is a newer hotel and everything is immaculately clean and modern. After seeing how wonderful the rooms and hotel itself were we immediately made a reservation for our remaining 5 nights in Porto. Yuri offered to hold our luggage for us the following morning until it was time to check in so that we could evacuate the other hotel as early as possible. After being up all night sick from the mold at the other hotel we were so desperate to leave there that we arrived at The Social Hub at 7am looking like a hot mess. Yuri was still there and he took our luggage to hold and we ventured off to get some breakfast. We arrived back later to check in to see if our room was ready to possibly get an early check in and we were assisted by the lovely Rayanne who found out our room was indeed ready and we could check in which was GREATLY appreciated! As previously said, the hotel is newer and immaculately clean. The beds are the comfiest beds that we have ever slept in at a hotel! Truly! This hotel has students on the first two floors I believe with hotel rooms for guests on the remaining 6 floors. The lobby areas have a bit of a "college vibe" and at first we thought we might feel out of place being older but we felt right at home. We never heard any noise from other guests while in our room. There's a roof top pool, bar and restaurant and although we just took a peek up there the one night the food and drinks looked amazing. The lobby has fresh water to fill up your bottles, fresh fruit, and cookies available. It also has an area to buy drinks, sandwiches, desserts, and merchandise. There is a pool table and ping pong table to use and also a grocery store around the corner that was great for picking up beer, wine, and groceries. The rooms were equipped with a mini fridge, safe, hand soap, body wash, shampoo, conditioner, and hair dryer. There were washers, dryers, and irons with ironing boards on the main level of the hotel. This hotel is in a really great location and central to everything and that was an added bonus! We would definitely recommend this hotel to others and we would definitely stay here again the next time that we visit Porto. Thank you again to Yuri for his kindness during a very stressful time for us and also thank you to Rayanne for the very warm welcome and getting us into our beautiful room asap. We hope that management will acknowledge them both for the wonderful guest care that they provided us!"

"The Social Hub Porto was one of the hotels that surprised me most on this trip. The reception team were excellent throughout my stay. Whenever I had a question, there was always someone available and everyone I dealt with was friendly and helpful. Checking in and out was completely smooth. I was travelling alone and the room felt very spacious. The bed was honestly one of the most comfortable I’ve had in a hotel. I heard almost nothing from the street or the corridor, although the air conditioning itself was very loud. There was a little dust in a few places, but not enough to bother me. I also really liked the Zenology toiletries in the bathroom. They smelled great and felt like a much more thoughtful choice than the usual hotel products. The location worked perfectly for me. It is close enough to walk to most of central Porto, without being directly on one of the busiest streets near City Hall. The complex is also extremely convenient. Starbucks opens onto the inner courtyard, and there is a Continente supermarket right beside the hotel. The hotel also has its own laundry room, where washing and drying were free for guests and could be managed through the app. That was genuinely useful during my trip. The rooftop was another highlight. It felt lively without being chaotic, with plenty of sun and enough shade from the umbrellas. Prices were fair compared with other hotel rooftops I’ve visited, and the fries were excellent. I didn’t use the pool myself, but it was clearly popular. I only had one poor service experience on the rooftop, when I waited quite a while to be seated. From what I could see, one waiter was handling the area alone and looked exhausted. My impression was that he simply needed more support. The hotel has a young and social atmosphere, but I also saw guests of different ages. Despite the noisy air conditioning and a few minor imperfections, this was one of the better hotel experiences I’ve had."

"Thbehotel is lovely and in a great location. I have no complaints about the staff or the hotel. However, when you first look on the hotel website, they promise you a 15% discount for your first stay if you sign up to their newsletter. My partner and I decided to book there once we received the discount code. This *NEVER* arrived. Despite sending many emails which were never responded to. We hoped imthe discount would be applied retrospectively once we reached the hotel. We were asked to pay for our stay the second we reached reception. I explained my disappointment to the member of staff on reception and she would look into it...but nothing happened. I contacted them on return from our stay and the response was there was nothing that could be done but offered me a 15% discount of our next stay. Yet, I'd already received that discount for staying with them anyway!! Seems like they lure you in with a false promise and grab the money off you at the earliest opportunity. Very bad customer experience!!!"