Heritage Grand Perast

"First the positives: 1. This hotel has a brilliant location in Perast. 2. Easy to get a trip on a boat around the bay or out to the church on the island 3. Some good restaurants in walking distance 4. If you pick your room type correctly then the rooms are good, we had a view over the bay (we talked to some guests who had terrible rooms) Some negatives: 1. There are no indoor public rooms that you can use so in bad weather where will you go. The bar is in the breakfast area and sitting in the breakfast area for a drink is not comfortable as no ambiance/atmosphere. This area is also the restaurant area when the weather is bad (in the Bay Area it can get windy) 2. The breakfast can get busy when you cannot sit outside. The staff do not turn over the tables quick enough so you can find yourself sitting at a table that is not made up. Order something to be cooked and you can wait some time for it to arrive. We know some guests ordered 3 times but without success. 3. The hotel is definitely geared for guests to sit outside, the expansion area for breakfast is outside but in poor weather everyone crams inside. Comfortable outside seating is limited with very sparodic service for drinks orders (easier to go to the bar and order). 4. Beds are hard, go to reception and ask for a mattress topper. This helped my bad back. We suggested this to one guest who had had a hip replacement and next day she said it had helped as well (not perfect but a big improvement) 5. It was towards the end of the season for the hotel (closes early November until March) but part way through our early Oct holiday the hotel switched the air con to heat only when we and other guests would have preferred them to leave on cooling. One guest we spoke to were on the ground floor had asked for a fan as they didn’t want to leave the door open for fresh air. Overall we were ok with hotel, even the golf cart from the parking area wasn’t a big issue (we did walk most of the time as we are relatively fit) but there are clear downsides."

"This hotel is considered one of the best in Perast, room was nice, spacious. Service left a lot to be desired. We had to wait half hour before the golf cart picked us up. Breakfast was included but they did nit have enough staff, they were not able to clear the tables, take orders . Our second day and third they did not have cloth napkins and the service issues were the same. Not worth the value due to lack of service."

"The staff was impeccable. The breakfast was unbeatable. A luxury to be able to use the hammocks in front of the bay. The golf cart from the parking lot to the hotel and vice versa with just a phone call is appreciated. I would have liked the spa water not to have been cold. Surprised that they did not change our bed sheets in the 3 days we were there."