Ramla Bay Resort

"Ramesh was amazing giving us very good service, and the food was delicious. We will definitely go again."

"Food not good as before sorry . Quantity of quality"

"I am extremely disappointed with the way this hotel handled my reservation and the lack of professionalism shown throughout the situation. I originally booked our stay through Booking.com several months in advance, securing a rate that I was happy with. Unfortunately, due to a technical payment issue on Booking.com's side, the payment could not be processed. This was confirmed by Booking.com and was through no fault of my own. Following discussions involving Booking.com and the hotel, I was explicitly assured that the hotel had agreed to honour my original reservation at the same price, even if the Booking.com reservation had to be cancelled due to the payment issue. I was also told that I could simply pay the hotel directly on arrival. Despite these assurances, the hotel subsequently informed me, just three days before our arrival, that they would no longer accommodate us due to a lack of availability. This left us in an incredibly stressful position, particularly as we were travelling as a family with two young children and had very little time and not many options to choose from at this point to make alternative arrangements. What makes this situation even more unacceptable is the hotel's complete lack of communication and customer service since then. I submitted a formal written complaint explaining what had happened and giving the hotel an opportunity to address the situation. However, my complaint has been completely ignored. Despite waiting and allowing them time to respond, I have received absolutely no reply or acknowledgement. I find it astonishing that a hotel can make assurances to guests, withdraw them at the last minute and then completely ignore a formal complaint. A holiday should be something to look forward to, not something that causes unnecessary stress and anxiety before you have even arrived. This experience has completely destroyed my confidence in the hotel. The way the reservation was handled, the last-minute cancellation and the complete disregard for my complaint demonstrate a disappointing lack of professionalism and customer care. Based on my experience, I would strongly advise others to think carefully before booking this hotel. I certainly would not choose to stay here in the future."