Hôtel Ariston

"We stayed here as a couple in May and were really let down, especially for a hotel claiming to be 4‑star. The room cleaning was poor throughout our stay — we had to ask for our bedding to be changed on day 8, and even basic things like toilet rolls weren’t restocked unless we went to reception, which was extremely embarrassing!! The worst part was the heat in the room. It was extremely warm, and despite asking several times for the air conditioning to be switched on, nothing was ever done. We barely slept. When we emailed after leaving, we were told the hotel “didn’t feel it was hot enough” to activate the system, which felt dismissive and unprofessional. Beautiful location, but the lack of proper housekeeping and refusal to turn on the air con completely overshadowed our stay. We will definitely not be returning!!!"

"We stayed expecting a comfortable, well‑run hotel, but unfortunately our experience fell far short of that. The biggest issue was the air‑conditioning, which didn’t work at any point during our stay. We reported it immediately, followed up again, and even emailed, but nothing was fixed and no alternative solution or room change was offered. In the heat we had, this made the room extremely uncomfortable. Housekeeping was another major disappointment. Our bedding wasn’t changed for eight days, and we had to go to reception to ask for toilet rolls more than once. Surfaces and floors didn’t appear to be cleaned properly, and toiletries weren’t replenished. These are basic things you shouldn’t have to chase in any hotel, never mind one advertised at this level. One morning we also woke to find the bathroom radiator fully on, despite the already high temperatures. We hadn’t touched it. The hotel later suggested it may have been switched on accidentally during housekeeping, but it still shouldn’t have happened. When we raised these issues, we didn’t feel they were taken seriously. The response we received after our stay claimed the room was “properly stocked” based on an inspection done after we had checked out, which obviously doesn’t reflect the condition during the stay itself. The air‑conditioning issue wasn’t addressed at all. On a positive note, the breakfast staff were consistently friendly and professional, and they were the one part of the hotel that felt genuinely well‑run. Overall, this stay was not what we expected, and the lack of action when problems were reported was the most disappointing part. I hope the hotel takes these comments seriously, because the location and breakfast team deserve better support from the rest of the operation"

"A great hotel which is an easy 10min walk to the centre of Taormina. The staff are friendly and the rooms are comfortable and clean"