Acacia Palace

"Have just returned from two week at the Acacia Palace Hotel the hotel is definitely not a good four star lot of issues Room not cleaned to a good standard Reception staff very unhelpful on some site this hotel is advertised as a Adults hotel that is not the case the adults pool is open to children 12 years and above you share the dinning area with the hotel next door so full of families. The food was average at best lots of charges room safe drink service by the pool sun lounges at the private beach area Only one pool towel per week if you want a fresh towel that is chargeable as well all in all would not consider a return trip . Also the resort And marina are not the best"

"We stayed at the hotel and overall had a good experience. We really enjoyed the breakfast, the pools, and the relaxing massages. Our stay was made even more special by our housekeeper, Agata. She was amazing—always polite, friendly, and attentive. She went above and beyond to make us feel welcome, and we truly appreciated her kindness. The only downside was the reception service. Some of the receptionists were not very helpful. We booked an excursion through the hotel, but there was no communication with us afterward. We later found out that the excursion had never actually been booked, so we missed out on the experience. Despite this issue, we had a pleasant stay overall and would like to thank Agata for making our visit so memorable."

"We travelled with Jet2 and had a lovely holiday. Our local rep, Riccardo, was brilliant – friendly, knowledgeable and always happy to help. The hotel is very nice with some excellent staff who were very helpful especially Dario. The hotel can arrange some good excursions. The pool areas are great and we never had any trouble getting a sun bed but it was definitely getting busier throughout our stay. Breakfast was excellent, with a huge choice and freshly cooked eggs, and the lunches we had at the hotel were good quality and reasonably priced. We didn’t eat there in the evenings, so can’t comment on dinner. Our room was good and cleaned every day with plenty of fresh towels and the hotel grounds were beautifully maintained. We also used the hotel’s beach sunbeds (for an extra charge), which was a nice option. Our only reservation was the location. Marina di Ragusa is a busy seaside resort with sandy beaches and a lively atmosphere, during the summer it gets extremely busy, especially at weekends. It’s clearly a popular holiday destination for Italian families. The marina, with some nice restaurants, is about a 10–15 minute walk away along the seafront. We also hired a car, which we would definitely recommend, as it gave us the chance to explore quieter beaches as well as visit beautiful places like Syracuse and Mount Etna, both of which were highlights of our trip but are a considerable distance away. Overall, this is a good hotel with helpful staff and good facilities. If you’re just looking for a relaxing hotel with a lovely pool and beach nearby, it’s an excellent choice. If you’re after a a more traditional Sicilian town, this area may not be quite what you’re looking for, but it’s still a good base for exploring the region."