"# Grand Hotel Baia Verde: splendid location, but disappointing hospitality and comfort
The location of the Grand Hotel Baia Verde is undoubtedly beautiful and represents one of the main strengths of the property. Unfortunately, the hotel seemed rather dated to me and my experience was disappointing, especially regarding the hospitality received and some aspects of the comfort.
I stayed for one night, Thursday, October 8, for a professional event organized by a pharmaceutical company.
**Reception hospitality**
Upon my arrival, around 2:00 PM, I introduced myself at the reception along with an oncologist colleague. Please, I let you go first, and you were assigned a standard room.
When my turn came, the guy at the reception was busy printing labels for some packages to be shipped and seemed inattentive to the presence of the guests. I had to ask for the necessary information myself and the check-in was handled in a hurried manner, without the availability and professionalism I would have expected from a facility of this level.
Once I entered the room, I discovered that I had been assigned an accommodation set up for people with disabilities. I contacted the reception to ask for explanations and was told that all the other rooms were occupied.
I want to clarify that I did not expect a suite or any special treatment: I simply expected a standard room and an adequate welcome.
**Management of the complaint**
The situation became even more unpleasant when, going down to the reception, I found the manager of the pharmaceutical company who had invited me to the event. I personally heard a woman at the reception explain to him that it was I who was in a hurry to get the room, a reconstruction that did not correspond to what happened from my point of view.
I found this episode unprofessional: in addition to the initial inconvenience, I found myself in the unpleasant situation of hearing the incident misrepresented to my professional contact.
About an hour after my arrival, the possibility of changing rooms was suggested, but in the end, I remained in the one initially assigned. This left me puzzled, especially in light of the previous explanation that there were no alternatives available.
**Room and comfort**
I must acknowledge some positive aspects: the cleanliness of the room was excellent and the bed was very comfortable.
Unfortunately, the soundproofing was definitely insufficient: everything coming from the other rooms could be heard clearly. Furthermore, my room was connecting to the adjacent one and, although the door was closed, I could smell cigarette smoke in my room coming from the neighbor's. An unpleasant situation, which further compromised the comfort of the stay.
**Conclusions**
The location is splendid, but the property appears rather dated and would need more attention in some respects. The cleanliness and comfort of the bed are certainly appreciable, but they are not enough to compensate for a disappointing welcome, unsatisfactory management of the complaint, and inadequate sound insulation.
I believe that hospitality is not measured only by the location or the features of the property, but also by the professionalism of the staff, the attention given to guests, and the ability to handle any problems with transparency.
**A real shame: the location is a great strong point, but the welcome and overall comfort were below expectations.**"
