Trevi Palace Luxury Inn

"We stayed at the Trevi Palace Luxury Inn in October 2026 and unfortunately our experience was extremely disappointing. We were allocated the room ‘Bernini 2’ and were genuinely shocked by its condition. The room was very small, dated and run down, and was absolutely not the standard double room advertised. However, the decor and size would not necessarily have been a problem had the accommodation been clean and properly maintained. Unfortunately, the cleanliness was completely unacceptable. There was mould on the walls, hair on the bed and bedding that did not appear to have been changed following the previous guests’ stay. The shower was filthy, with mould and hair inside it, the toilet was broken and continuously running, and the fridge and air conditioning unit were full of mould and dust. The cups had clearly not been washed, there was a dirty towel left in the bathroom and even a hole in the wall beneath the air conditioning unit. The problems weren’t limited to the room itself. The corridors were dingy and dirty, with disused office furniture and boxes of paperwork scattered around. The overall impression was much more like a hostel or residential block than a four-star hotel. We also had concerns about security. The member of staff showing us to the room had to demonstrate how to open the door because of problems with the lock. The hotel entrance is on a busy street beside the Trevi Fountain, with very little security beyond a small reception desk which wasn’t always staffed. People could therefore easily access the communal area immediately outside our room, which was particularly concerning given the problems with our door lock. When we raised our concerns with reception and requested another room, we were told the hotel was fully booked, no alternatives were available, no staff were available to clean the room and nothing could be done until the manager returned the following morning. All of this was reported within 30 minutes of our arrival, shortly after our designated 2pm check-in time. Unfortunately, the attitude of staff made an already unpleasant situation considerably worse. During a further discussion that evening, members of staff became quite intimidating. One subsequently followed us to our room and barged past us into it in an attempt to fix the running toilet, before condescendingly explaining how to use the flush. This left us feeling extremely uncomfortable and vulnerable as two women travelling alone. We genuinely did not feel safe. The experience was compounded by the lack of assistance from easyJet Holidays, whom we contacted within an hour of checking in. We provided photographs and videos and repeatedly explained our concerns about hygiene and security. Despite numerous web chats and telephone calls, we received no meaningful assistance or reassurance. We were repeatedly told they were trying to contact the hotel and that we would have to wait, while also receiving conflicting information about whether the hotel had actually been contacted. We were effectively left in accommodation we considered completely unacceptable. We had booked a four-night stay but, following our first night and the lack of support in resolving the situation, decided we simply could not remain. After a night of virtually no sleep, we left and arranged alternative accommodation ourselves for the remaining three nights. We didn’t stay for breakfast; given the condition of the room, it certainly wasn’t an appealing prospect. The accommodation advertised when booking gave an entirely different impression. The reality was a dirty, poorly maintained room that fell nowhere near the standard we would reasonably expect from somewhere advertised as four-star accommodation. The one positive about this hotel is its location. It is undoubtedly convenient for visiting the Trevi Fountain and exploring the main sights of Rome. However, a good location cannot compensate for such poor standards of cleanliness, maintenance and customer service. I appreciate that not all rooms within the hotel may be in the same condition as the one we were allocated, and I can only comment on our own experience. However, I would strongly advise anyone considering booking this hotel, particularly through easyJet Holidays, to look carefully at the accommodation being offered and specifically which room they are likely to be allocated. Our experience was so poor that we chose to forfeit three nights of our original booking rather than stay. A very disappointing experience and certainly not somewhere we would return to."

"I expected more from the hotel. It is very neglected, stained walls, bathroom with the shower screen off its track. The staff was very friendly and willing to help, but the hotel needs a renovation. The location is a few meters from the Trevi Fountain."

"The one and only asset of this hotel is its geographical location, a stone's throw from the Trevi Fountain. For the rest, the experience was simply disastrous. We were housed in a room under the roof, whose door bore the label "Private." Given its general condition, we can legitimately wonder if it is not usually a room reserved for hotel staff. The room was dilapidated, the cleanliness frankly left something to be desired, and the bathroom deserves a complete renovation. Added to this was broken Wi-Fi and a total absence of mobile network, neither 4G nor 5G. We were literally cut off from the world, unable to make a simple call from our room. We had to go down to the lobby to make a call. And as if that were not enough, a violent storm caused water to leak through the skylight, flooding the floor and the bed. An absolutely unacceptable situation for a hotel establishment. The only positive point of this catastrophic stay is the night porter, who did his best to limit the damage by changing the mattress and the sheets. He was sincerely sorry about the situation and tried, with the means at his disposal, to help us. We thank him for his dedication, because he is truly the only one who showed a minimum of consideration. A dream location is not enough to justify such deplorable services. Between the condition of the room, the lack of cleanliness, the absence of a connection, and the flooding, this hotel is very far from offering a service worthy of the name. We strongly advise against this establishment. Avoid at all costs!"