"We stayed at Myconian Korali in July for our 20th anniversary, and I want to be fair: the
property itself is beautiful and the location is excellent. But at this price point, you're not paying for
a room. You're paying for a hotel that takes care of you. That is not what we experienced.
Our trouble started before arrival. Our airline rebooked our flights, which cost us our entire first
night at the hotel and the majority of the second. We emailed right away with our new arrival details, and I asked, reasonably I
thought, whether they could apply some kind of credit for the night we'd paid for but couldn't use. I
made clear I didn't expect a full refund. In writing, they told us they would do something with a
credit. When we arrived and spoke with the manager, he flatly refused and didn't even
acknowledge the email conversation had happened. The shift in tone once we arrived in person
was hard to miss. What's the point of a concierge team that makes commitments in writing the
property won't honor in person?
The arrival didn't go better. Our airline also lost our luggage, so we spent about 25 minutes at
baggage claim after landing on time, on the exact flight in the itinerary we'd sent. The hotel's driver
left the airport, and the hotel called to tell us he'd departed because he had been waiting an hour.
He arrived early, and that was somehow framed as our fault.
From check-in forward, there was zero acknowledgment of our situation. We arrived in the only
clothes we had. No outreach about the luggage, no offer to help. When we explained we needed
to go into town to buy clothes, there was no offer of the house car or any assistance. We ordered
and paid for our own taxi. The front desk asked if we were celebrating anything, even though I had
already told them it was our 20th anniversary. After I repeated it, nothing happened in the moment.
Champagne appeared only later.
Separately, our credit card's Fine Hotels and Resorts booking included a $100 spa credit. This
was a card benefit, not anything offered by the hotel in response to our situation, and it's worth
being clear about since the two shouldn't be conflated. With only one full day on property after
losing our first night and bulk of the second, actually booking and using a spa treatment wasn't realistic to begin with, and
every treatment we looked at was priced well above the credit anyway.
On checkout day, the pattern held. We called for bag pickup as instructed, the same service we
watched staff provide to other guests that very morning, including one couple who simply left their
bags in the restaurant and had staff retrieve them for delivery to the front desk. No one came for
ours. We ended up carrying our own luggage down multiple flights of stairs ourselves to avoid
missing our scheduled transfer.
None of what we needed was extravagant. Honoring their own written commitment, a ride to town,
basic acknowledgment, the same bag service extended to others. Any one of these would have
changed everything. Instead, every interaction felt like we were being processed rather than
hosted. Frankly, the level of service was on par with a mid tier US hotel chain, if not a step below.
We travel extensively and rarely leave reviews like this. We won't return, and if you're booking a
special occasion here, know that what they promise by email and what happens on property may
be two different hotels. For us, it was."
