"This hotel absolutely does NOT deserve five stars. I honestly question how this so-called luxury hotel is even listed under RELAIS & CHATEAUX . From the moment we arrived until the day we left, the entire experience was a complete disaster.
First of all, the hotel completely messed up our luggage situation. When we arrived, they initially acted as if our suitcase had gone missing. Nobody seemed to know where it was, and no one took responsibility. The strange part is that after we had already checked in to the room finally with the our luggage. in our possession the reception suddenly called our room saying that “our suitcase would arrive shortly.” Naturally, I asked: “Which suitcase? We already have our luggage. At that point it honestly sounded like they were about to send someone else’s suitcase to our room. Extremely strange and unprofessional. Clearly, this hotel has serious issues when it comes to handling guests’ luggage.
Customer service in general was beyond terrible. Whenever you make a complaint, nobody replies to your emails. Funny enough, if it’s about airport transfers or extra charges, they answer immediately.
Trying to speak to the hotel manager was impossible. We were constantly told someone would call us back, but of course nobody ever did. The staff seemed unmotivated, unprofessional, and annoyed whenever guests asked for anything.
The room itself was extremely disappointing and completely run-down for a supposed 5-star property. The mirrors were dirty, housekeeping was careless, and the shower leaked every single time we used it, flooding the bathroom floor. It honestly felt more like a cheap old hotel than a luxury resort in Mykonos.
Breakfast service was another joke. Asking for something as simple as a slice of lemon for tea required asking five or six times before anyone finally brought it. Everything took forever, even basic requests.
Overall, this was one of the worst hotel experiences I have ever had. Completely overpriced, badly managed, and absolutely nowhere near 5-star standard. I would never stay here again and definitely would not recommend it to anyone."
