Vincci Lys

"The location is great! Close enough to restaurants and entertainment, but far enough for a good night's sleep. If your room happens to be above their restaurant, there will be noise till after midnight. The staff was delightful, and the food was amazing. I recommend this hotel."

"The location of this hotel is good, in an internal street, near the Valencia Station-North. The reception is also good, as there is enough space to seat and relax and tables to get a drink. The reception staff is helpful and they fulfill your requests, but they seem somehow unhappy to work there. The rooms are spacious and the air conditioning works well, but the room-furniture is very basic, old and used… and the floor not well cleaned. The rooms definitely need renovation. The breakfast is a buffet, but the selection is basic and the food does not have much taste. The waiters also put a lot of pressure on you, as they want to remove dishes and cups too quickly from your table. I would rate this hotel like a good 3-star but definitely not a 4-star."

"The moment we arrived the reception staff were so their friendly and efficient. They accommodated our limited Spanish (and no Valenciano) with kindness. They went to extra efforts to make sure that the room was exactly as we had asked for when we made the reservation. They also made it possible for us to have entry to the room when we arrived. That was such a bonus since we had been travelling since about 3 am until we checked in. This attitude of friendly professionalism remained throughout our stay The room was prepared , that day and every day, so thoroughly. Each day, on our return to the room after housekeeping had been done, it was as if we were coming into the room for the first time. On every occasion when we met the housekeeping staff they were so friendly and obliging. From the moment we entered the breakfast room on the second day of our stay we were treated in such a personal way. The lady who seemed to be in charge was so welcoming, so friendly and so professional. We are so sorry that we did not find out her name. (From conversation with her I understand that she is Valencian but spent time in London. I say, without exaggeration, that her command of English is far better than the great majority of native speakers of English.) It was such a pleasure to meet her each morning. We were so sorry not to be able to say goodbye to her on our last day. All the other staff in the breakfast room were likewise so friendly and professional. Because our Spanish/Valencian language skills are poor/non-existent (for now, we hope) we could not communicate with them easily, but without any doubt all the staff made breakfast a highlight. Probably the clearest indication of our experience and our pleasure in the stay is that although we had intended to stay in Valencia, and at the Vincci Lys, for only three days, on the day before we were due to leave to come home we arranged a further three days’ stay. That was carried out seamlessly at reception. Although doing so required a change of flights, we were and are so glad that we did. We wish to say an enormous, ‘Thank You’ to everyone. We hope to return to the Vincci Lys very soon"