Novotel Valencia Lavant

"A very comfortable hotel in a convenient location for walking to the old town. We enjoyed our stay here. The staff particularly Sergio who checked us in were very helpful, friendly and professional. Their is convenient car parking in the shopping centre next to the hotel at a very reasonable price. The room was clean and quiet and the bed very comfortable. The breakfast selection was really good and catered for all dietary requirements. We went to the rooftop Sky bar for cocktail which were delicious but if you want to have a drink outside on the terrace make sure you book a space in advance as we had to sit inside at the bar as we hadn't made a reservation."

"I stayed at the Novotel Valencia Lavant and it’s one of those large, confident city hotels that knows exactly what it’s doing. The first impression is strong. The lobby is spacious and modern, with plenty of seating areas to relax or work from. There’s complimentary water available and a stylish coffee shop that gives the space a bit of life rather than the usual corporate emptiness. Staff attention throughout the stay was excellent. Friendly, efficient and clearly well trained. I stayed in two different room categories, which made for an interesting comparison. The standard room was already very good. Modern decor, clean lines, comfortable bed and well thought out lighting. It felt fresh and contemporary without trying too hard. After enquiring about an upgrade in line with loyalty status, I moved to a suite. The difference was significant. The suite was roughly double the size, with a proper separate living area, a dressing space and a large bathroom featuring both a bath and a walk-in shower. The additional space completely changes the feel of the stay. It moves from “very nice city hotel room” to something that feels more premium and relaxed. If availability allows, it’s absolutely worth it. The real standout, though, is the rooftop. The bar and pool area are genuinely impressive, offering sweeping 360-degree views across Valencia. Even though the pool wasn’t open at this time of year, the setting alone is worth the lift ride up. You can easily imagine the atmosphere in summer. It’s the kind of rooftop that elevates a hotel from good to memorable. Location-wise, it’s very practical. The hotel sits next to a large shopping centre with a supermarket and plenty of dining options. It’s also beside a metro station, meaning you’re only a few stops from central highlights. Alternatively, it’s about a 20-minute walk if you prefer to stretch your legs. Overall, Novotel Valencia Lavant is a strong option in the city. Modern rooms, excellent staff, practical location and a rooftop that steals the show. If you can secure the suite, even better."

"Prior to arrival, I requested booking modifications. No response was ever provided and nothing was taken into account. Upon arrival, the welcome was purely functional, with no recognition of status, no welcome message, no personalization and no priority. The experience felt more like an administrative process than hospitality. Loyalty benefits did not work: welcome drinks were not available (even for water or coffee), and bar/restaurant consumptions had to be paid on site as they are not integrated into the hotel. On Sunday morning, breakfast was refused at 7:25 am because the service was not yet open, forcing us to have breakfast outside the hotel. Despite clearly expressing dissatisfaction, it was impossible to speak with a manager or quality manager. No follow-up, no questions, no interest in understanding the issues. Finally, no invoice or detailed bill was provided at check-out. The room itself was correct, but small. Overall, the team shows a clear lack of customer orientation. For a newly opened Novotel, this experience is far below the standards expected from the Accor group."