"I stayed at this hotel in Madrid for three nights. I chose it based on other reviews and didn’t have high expectations since I planned to spend most of my time out exploring the city. Unfortunately, while there were a few positives, my overall experience was disappointing—and even terrifying.
Pros:
- The lobby area is cute—I was pleasantly surprised by how nice it looked considering the low price I paid for 3 nights.
- The location is excellent, within walking distance of restaurants, bars, historical sites, and a lovely café next door called Boldu.
- Daily room cleaning was a plus—the housekeeping team did a good job keeping things tidy.
- My initial check-in experience was great. The young woman at the front desk was kind and welcoming. I mentioned that it was my birthday weekend and asked if an upgrade was possible. She told me I was originally assigned a room on the 3rd floor with two twin beds, but she’d move me to the 6th floor with a larger bed instead. I appreciated the gesture and thought it was a great start to my stay.
Cons:
- When I returned to the hotel later to get my room (around 3 p.m.), the staff had changed. The new front desk team—a different woman and a man—were noticeably less friendly. The upgraded room I was promised had been given away. I was moved to a room on the 5th floor, which turned out to be a handicap-accessible room. While spacious, it had features like railings around the toilet and a fold-up shower seat that made it uncomfortable to use. I had to call and request a different room again, which they did switch.
- The bed was comfortable, but it had wheels, so it kept sliding around the room.
- The bathroom was clean but dated, and there was visible black mold in the shower grout. While the cleaning staff did their best, it was unsettling, and I felt uncomfortable using the toilet or shower.
- The worst part of my stay: I got stuck in the elevator alone for 15–20 minutes. The elevator kept going from the 8th floor to the ground floor and the doors would not open. It was one of my biggest fears come true—I panicked, even started crying for a little. The emergency call didn’t seem to connect directly to the hotel, as they had to ask me which hotel I was in. Eventually, the front desk staff found out and got the elevator open, but not once did they ask if I was okay. No apology, no concern for my well-being. That lack of basic human empathy made the situation even worse.
- After that incident, I avoided the elevator and took the stairs for the rest of my stay.
Final Thoughts:
This hotel might work for a short business trip or a one-night stay if you're just looking for a place to sleep. But if you value reliable customer service, and comfort, I’d suggest you stay elsewhere. My stay was part of a two-week trip across Europe, and this was by far the worst hotel experience I had. I recommend paying attention to the low ratings you see from other reviewers because they are probably accurate. Stay here at your own risk."
