H10 Timanfaya Palace

"A very enjoyable 11 night stay at the H10 Timanfaya Palace Hotel. Our Travel Agent recommended this hotel and we were not disappointed. It gave us what we wanted, a break after working over the madness of Christmas and New Year in the UK and peaceful surroundings in a lovely location. We were impressed with the quality and variety of food offered in the main restaurant and our 1 included dinner in the Kazbah was so good, we went back a second time! All the staff are friendly, welcoming and efficient. Having worked in hospitality for many years, we know what goes into a hotel operation and always say a hotel is only as good as the staff that work there. You can have a brand new state of the art property, but if the staff are not engaged your customers may only stay once. We encountered quite a few folk who are regular return guests and that says a lot about the Timanfaya Palace!"

"Recently returned from yet another relaxing holiday at the Timanfaya Palace Hotel, my go to hotel. Yes I’ve been many times since a first visit in March 2003 and seen many changes. Nothing is too much trouble for the staff who genuinely want you to enjoy your holiday. Love the changes to the food display area in the main restaurant, looks brighter. The weather this year was very different from 12 months ago but there’s nothing which could be done about that. Sadly didn’t get to see Jose Angel and some members of staff due to them being on holiday, oh well I’ll just have to visit again soon! Special thanks to my new dance partner, Juan Carlos, in the Piano Bar!!"

"This was our first visit to Lanzarote since 2001 and our first ever stay at this hotel. Check in was smooth and easy although we had gotten a taxi to the hotel so if you are arriving by coach it may take a little longer, we did see some queues. Room: We arrived on my husband’s birthday and I’d emailed ahead asking if we could have a high floor (we had booked a sea view) our room was 324, the view was perfect and the room and bathroom were well appointed and kept spotlessly clean by housekeeping. Big tick for having a desk with a mirror in front and a socket next to it, no need to rearrange the furniture to use a hairdryer. Buffet restaurant: This is well laid out with space between the tables so you don’t feel like you are eating with your neighbours. We only ate breakfast and dinner here twice, (see below) but we enjoyed the food and the service was excellent for drinks and tables were cleared quickly. Drinks: Having premium drinks on AI was lovely, Bars: We loved the piano bar for a drink before dinner, the staff are brilliant and your drink will be with you in seconds. The saxophonist, pianist and both guitarists created a lovely atmosphere: Disco bar: The entertainment was varied and enjoyable we particularly enjoyed The Rubber Soul Band and the two female singers. Pool bar: Lovely place for lunch with great food. Grounds: beautifully kept and so much space, you will never struggle to get a sun-bed. Mike’s coffee shop: loved it for a cappuccino after lunch, a lovely touch. Kasbar restaurant: we are here on our third night as part of the AI package and loved it. We asked if we could go again and we could and there is a discount if you do but the ladies on reception suggested that we might like to upgrade to Privilege for the rest of our holiday and we did. We are really pleased that we did and thoroughly enjoyed the experience but that’s not to say that there is anything wrong with the non privilege service, but as a birthday treat it was definitely worth it. Staff: everyone we encountered was excellent. We have already booked the same week next year."