"We were apprehensive about firstly going on holiday in the middle of August (always avoid school holidays) and just some of the negative comments on here about this hotel. However, we were really happy with our stay... some of the comments on here seem massively exaggerated OR people just went on a poor week for the hotel, who knows... but for us:
It started with a wonderful reception by two male staff behind the reception desk. Both were very happy and greeted us with a laugh and a joke, even though one was suffering a little with man-flu. They upgraded our room to a sea view for no apparent reason (though I am sure there was an operational one, but it suited us, so never asked). they explained everything we needed to know clearly and concisely and checked us in, in under 10 mins. This small greeting set us up for a lovely stay at THB Lanzarote Beach, so thank you gents.
We got to our rooms to find them exactly as shown in the photos on Love Holidays where we booked, they were both lovely, really well decorated, maintained and clean. We had everything we needed, unpacked in 30 mins and felt we had plenty of space in both the living area and bathroom.
The Hotel facilities are great... The pool (whilst we prefer bigger and deeper) is fantastic for a family holiday and adults alike, plenty of sun beds, no wars in the morning to get one - always seemed a couple spare here and there through out the day. The pool area and pool itself was very clean - we used the pool generally 08:00 - 10:00 most days before heading out, and at 08:00 there were a number of staff there daily checking water cleanliness, jet washing the surrounding area and maintaining the plants and grounds. All of them seemed passionate about what they were doing and all were polite and pleasant to chat with - these employees can often be overlooked in a hotel by tourists as they are not often seen, but these were all a credit to the hotel and made our stay even better. The pool is a decent temperature, cold enough to cool you in the heat but not so cold people were screaming to get in... it ranges from 1m - 1.35m and has various places to access including ramps for those that need them, and it was a funky shape. There were a few broken parasols dotted around and not enough for everyone, but that's usual at any hotel.
The hotel also has its own evening bar, a relaxing lounge area with a mezzanine that holds table tennis, pool and a stage for events. There is a large TV in the lounge are, often showing the football, and there are entrance / exits to the back and the front of the building.
There are various water stations dotted around the hotel community areas, offering ice cold, tepid, warm and very hot water for free, which is great.
I am not a great sleeper - bit of an insomniac, and naturally hot, but the aircon in the rooms was excellent, also having a see view meant we could sleep with the balcony doors wide open breathing in the fresh air - and I slept like a baby most nights. Despite looking out over the promenade, with a few bars and cafe's below us and a regular group exercise area, we were never disturbed by any noise.
We only had a room, no food, as we prefer to eat out and choose whatever we want as we go, so I cannot comment on the food, but the various eating areas all looked very nice, and very clean and smelled great - spoke to a couple of our holiday makers staying at THB, and they said the food was excellent...
The only things I could point out that we did report to reception but nothing was ever done about were:
1. The toilet in one room constantly ran water.
2. We couldn't have a shower without flooding the bathroom floor (poorly designed screen).
3. The window in the bathroom needed some repair.
...But that was it, and these were all very minor things that really never bothered us at all, we couldn't hear the running water from within the living area, even with the bathroom door open. The flooding was easily mopped up with a towel, and we didn't use the bathroom window really as it (weirdly) opened out on to the communal walkway inside the hotel.
Overall, would highly recommend this hotel (and Costa Teguise) if you want a nice, relaxing holiday, 100m from the beach, and happy staff and locals... not sure if it really should be a 4*, but it's far better than any 3* star I have ever stayed in, and we didn't use all of the facilities, so it would be unfair to say it isn't... we'd give it a 3.75* but would definitely go back to test it out in full.
Great Hotel, Great Staff, Great Holiday - thank you."
