Ponient Hotel Piramide Salou by PortAventura World

"We booked this hotel for the free tickets to PortAventura World and an all inclusive option as I am a single parent and didn’t want to be worrying about food costs. The night we arrived we went to the restaurant and having found the kids buffet with chicken nuggets, chips, pizza and pasta we then looked for the adults buffet and there wasn’t one that food was the only food. Every night it was the same - adverts promised a different theme every night but it was always the same apart from the Mexican night when we did find something to eat but it was far from enjoyable. Breakfast is the best meal so we filled up on that and the pool snack bar was open 11-7pm serving burgers, hotdogs, pizza and chips these were actually better than what was in the restaurant as we knew they were freshly cooked! The lady in the pool bar deserves a medal she was so busy and never moaned just got on with it! We didn’t even bother going to the restaurant every night it was so bad and the nights we did go we still ended up walking to McDonald’s or Taco Bell for something after. I hadn’t budgeted to eat out so it was a nightmare. The pool, cocktails and hotel location were good but the food really let it down. Also no music around the pool which was a first for me so the atmosphere was a bit flat and we decided to head to the beach instead. When we arrived it was late and we also had a late flight back but reception insisted on taking our wristbands on check out and refusing to let us have any drinks even though we did not make use of the all inclusive on the first day as we arrived so late. One lady asked for a small Coke before they removed her wrist band and she was told no which I thought was really bad considering most people spend a fortune outside of the hotel buying food anyway because the food was so bad. I won’t be returning to this hotel and I wouldn’t recommend because of the food go somewhere else unless you can live on hotdogs, burgers, chips and pizza …."

"Me and my family did a 7 day holiday here and can't fault anything with the hotel food was a different theme each night, pool snack bar was amazing with chips, chicken nuggets, pizza and burgers, mini disco at night for kids and entertainment throughout the day all the entertainers were amazing but omar one of the kids entertainers just stood out more and was absolutely amazing with the kids and his sense of humour was spot on, rooms and hotel in general were lovely and clean, helpful and polite staff, we did the theme park which kids loved and the water park which again kids loved but hubby couldnt do anything as they said he was in wrong clothes think they just wanted to make money from us tbh being nit picky I would definitely recommend this hotel and would definitely come back."

"Location is fine Hotel very clean thats where it stops. Arrived very late after midnight on an all inclusive told resturant shut given key to room no water in it no food put aside for the kids . Breakfast ok nothing special Lunch same again nothing special hard to find something for kids to each not kid friendly at all . Evening meal ok you have to queue for table fair enough but then you have to queue around people that are sat eating for your food the staff seem on a go slow to replenish whats there very little choice for adults no choice for kids . Food very sub standard. Bar only 1 bar tender so big queue as only 1 bar . As a 4 star hotel would of expected better and as part of port adventrua would of expected more .wont waste your money to stay here"