Ohtels Vila Romana

"Stayed here over October half term not expecting the hotel to be too busy as it was end of season and the hotel was due to close the following week. We found the hotel to be just as busy as July/ August stays - they had made a great effort with the Halloween decorations. The restaurant area is huge and was extremely busy, we were a group of 14 and never sat all together except once when we moved a table and the waitress came over going mad! The restaurant staff were extremely rude and we encountered issues every time we went in - The man on the door ticking your name off again extremely rude and not friendly at all. My sister in law slipped on water that was coming in from the ceiling and fell on the floor - not one member of staff came to her to see if she was ok - i had to go over to tell staff and they just looked at me ??? The food choices are fantastic and we had no complaints about the food at all - something for everyone and a huge selection. Had a problem with one of the cleaners in the reception area who shouted at my husband when she saw him looking if the pool area was open then he walked on a floor she had mopped she went crazy ! To the point that I went to reception and the lovely man on reception could only apologize and said he witnessed it and it was not acceptable - I asked him why were staff so angry and miserable - he said language barrier perhaps ?? Never in all the hotels we have stayed at had to complain about staff rudeness - I personally think we were the last week of the year and the staff had just had enough ! Location - fab location for the theme parks prob about a 10 / 15 min walk and then the same again down to the beach front . Pool area - lovely big pool area which we did get to use . Rooms - lovely modern rooms. Would I stay again ?? Yes but next time just ignore the rude staff !!!"

"The hotel rooms were lovely & modern, the cleaning staff were excellent & very friendly, the reception staff extremely helpful. The animation team were excellent with the kids. The big disappointment for us was the restaurant, there were 9 of us & we all felt the same way, big lines waiting to get in once in the lack of clean tables, 5 days out of 7 we had to clean our tables ourselves while the staff stood about talking to each other, a few times we asked to order drinks & she said yes 5 mins & never came back to us. The food was the same most days, we had full board & wished we had went room only, the food was cold, raw, one bread area & one knife for that many people just doesn’t work. At lunchtime there is a lot of the tables closed off but you don’t know that until you go to sit down & someone shouts no no closed, one lunchtime we sat at 4 different tables before finding one we could sit at. The staff were very rude, they over charged me for drinks & when I went in to tell them the man started shouting no no, he checked then when he saw there was a mistake he started speaking in Spanish, when he spoke to me in English before hand, he kept saying no refund no refund, very rude man. It was like a treasure hunt to find teaspoons & when you ask the staff the start speaking to themselves & laughing at you. The orange juice was water right down & the coffee machine seems to always be broken. Then you have to line up again to pay for your drinks before leaving. We won’t be coming back to this hotel again, which is a shame as it could be an excellent hotel."

"OK, let me be clear - this could easily be 4/5 star if the management only listened to customers' reviews. Good and bad... 1. The dining room process is poor. Massive queues morning and night. 2. Coffee machines are not monitored from lack of cups or machines that have faults - every.single.day. 3. Omelette queue needs more staff. 4. Hotel reception staff need work - 2 men are brilliant - 2 ladies not so much; rude, not wanting to help and make you feel like you're a burden. 5. Pool area is lovely - only problem is the trees at the back are too high and block the sun. From 2pm there's not enough space for people wanting the sun. 6. The rooms are lovely. Clean, modern and spacious. 7. Maids attend every day. Excellent. 8. Food is good. 9. Water slides, which is a plus! 10. Good location and only 20 mins from the airport. Hotel management - why are you not addressing these issues that are raised constantly within trip advisor. Listen and be the 4/5 star you should be!"