Hotel El Paso & PortAventura Theme Park

"Me, my partner, our daughters aged 12 and 16 had such a lovely holiday. The room was clean, we saw a few bad reviews and was pretty nervous on the coming weeks, especially about rooms not been the best and mattresses been dirty and bedbugs, but the room was clean, cleaners in everyday, all mopped, wiped round, beds made, fresh towels everyday. We went all inclusive and it was best decision ever, especially for drinks and meals. We ate tea often at the tea time buffet and breakfast everyday, there was alot of the same things but also alternatives each night which was nice to see cos again on other reviews we saw it was all the same. The snack bar was pretty much the same everyday but you can switch that up like we did and ate in the park and tried different restaurants, our favourite was the iron horse, we ate a couple of times there, brilliant you get it on all inclusive, adults get 22 euro each and children get 11 euro, you just add the extra and ours was only 9 euros extra as we wanted onion rings as extra to share, absolute bargain for a 5* meal for 4 of us and we was absolutely stuffed. We did the water park meal and thats what let us down cos the qr codes weren't working, we was still pretty new to it, we had qued for an hour to get to front and they wouldnt work, so theyve had to phone hotel to make sure we was guest, stood an extra half hour, then some1 came and sorted it out on our phone and the qr codes appeared, he disappeared and it still wouldnt work, so we said wed just pay for our meals but the lady said no, we will phone again, so over an hour and half still stood there while other families were getting served and it was quite embarrassing, we said we would pay but wouldnt let us, in end I think it was some1 higher up that just honored our meals and did it. After all that we didnt enjoy it and would say that was the worst food weve had all holiday, I dont know if its cos wed been stood so long in the sun, fed up of waiting n just felt silly stood there, we dont know spanish and had no idea what they was all saying behind the till area, so we felt uncomfortable, the staff tried there very best to sort us, but stood about whilst other families are looking you up and down when theres a language barrier its not very nice. The next evening we went to ferria land, so we asked at our hotel if we could book the restaurant, he said no just turn up and use qr codes. When we went to the restaurant (pit stop) they asked if we had booked, were like no we got told just to turn up and show qr codes, so again they had to phone hotel to make sure we were guest, thankfully they was so understanding and let us eat, thankfully they did cos we was in the redforce que for over 3 hours, hot, sweaty, hungry and the buffet restaurant on hotel site shut at half 10 and we didnt get out of redforce till 9:45pm and no way we would have made it back to the hotel for food. The staff within the park were so friendly, loads speak really good english and love to talk with you. The staff at the hotel was absolutely brilliant with us and so friendly, they helped where they could. It could do with abit more entertainment on an evening time, friday night they had abit of entertainment on and it got so busy round the stage area, thats busiest weve seen it in that area, we understand that theres entertainment up in the park but after a long day and legs hurting, you just want to chill out and have a drink and I know other families will agree, its very tiring walking round the park on a full day and after eating you just want to have a chilled evening even if its just music. The pool is massive, never feels crowded, our girls loved it, plenty of spaces and sun loungers round the pool, could do with a few more shaded bits as alot of family's put towels on them early hours and didnt appear till later on and it was the same families most of the time and they wasnt even on them. But overall its a lovely hotel and would recommend go all inclusive and dont listen to all the bad reviews, the staff are lovely and any problems just go to reception theyre always happy to help. We didnt get collected for our transfer till 2:20pm and they was happy to store our cases for free with jet 2, so we could enjoy a few hours in the park before we left. We also walked down to salou a few times to enjoy the beach, shops and the mc Donald's, its about 20 mins walk, its very tiring if walking but a nice scenery to look round and lots of shops, deffo recommend it."

"All inclusive! Joke, bar not manned, some evenings 30 in the queue and one person serving. Food offering sub-standard, especially if you are dairy intolerant. We were offered.. salad and that was it. Grounds filthy, building dated and maintenance minimal at best, left you feeling cost cutting at every opportunity to maximise profit at the cost of guest experience. We have stayed here several times before, but will never again."

"Just wanted to say dispite all the negative reviews have had a really enjoyable week here with family ,good selection of food yes you do have to show passes however not such a big deal ,room serviced daily ,had 3 rooms for us all no issues comfortable beds ,no issues queuing for meals ,weather was great so many thanks Elpaso staff .😊🫶"