Zel Costa Brava

"This hotel is too expensive for what it is. Even at a lower price point, some things are not acceptable. The cleaning of the room was non-existent, and even on first day there were still a lot of dust from the past. A look under the bed is sufficient to understand. The food was awful and only a fraction of the staff is friendly. The beach is too small. The only advantage is the GR92 nearby where you can go for long walks."

"Beautiful hotel, but would not return. Whilst the hotel itself seemed luxurious, from what I saw(I only entered to reception area), the few members of staff that I encountered were not welcoming at all! Quite rude in fact. My son and I were advised to go the the reception of the hotel(by the staff at the beach bar) as we needed to get a taxi back to the main town, having arrived by boat. On entering the reception area, three members of staff completely ignored us, so I asked the next one for some help. She(in particular) was very abrupt and clearly not happy with my asking her to help us with ordering an uber.. as someone who has visited many hotels across the world, first impressions are the most important ones and due to the one I got from Zel, I would not return. For a five star hotel, the staff need to be five star also."

"We have just returned from a fantastic family break in Zel Costa Brava. We participated in many of the activities on offer from yoga to paddle surfing, our kids loved the sports. The staff could not have been nicer or more helpful. There are a lot of steps (which was not an issue for us) but also a funicular that would transport you up and down from the main building to the beach and tennis courts. The food was delicious, healthy with lots of choice. We loved the relaxed feel of the beach restaurant. Paella with a view!"