"This is our 3rd year visiting this Hotel. Overall we love this Hotel, the staff are always so helpful, polite, happy and so welcoming.
The room and the Hotel we found to be nice and clean.
The food we enjoy, every year we have found there is something for everyone however this year I have to say was an absolute nightmare with the queue.
2024 & 2025 the restaurant had food laid out on both sides of the restaurant, it was a mirror effect so there was not a big long queue and you could go to either side. There was the grill in the middle and those wanting fresh cooked meat/fish had a small queue with a couple of servers.... this year however there was only food laid out on one side of the restaurant, the other side was salad/desserts.... this lead to a big long queue forming and people with small children only wanting pasta or chips for example had to wait behind 40 people. There was no separate queue for each station which was ridiculous and took way too long to get through. This really needs changing, my suggestion is either go back to both sides having all main foods or create dividers with ropes so people can go to the station they want instead of 1 big long queue.
It was lovely to see some familiar faces in the entertainment team again this year, and nice to see Andy who was behind the bar.
The entertainment room I feel is too small, its a shame we didnt get to sit and watch any of the entertainment this year. We stayed for 5 days and every night we had dinner and came out to find every chair and table filled. It was such a shame for the kids. We ended up sitting outside but couldnt see the dancers or join in with the quiz. As a suggestion I wonder if you can get a screen or projector outside so those sitting outside can still see the stage area?
This year we were not allowed bottled water to take to our rooms, we asked at reception and were told it has changed. I understand its to cut costs and possibly plastic waste but when we pay for all inclusive i think its a bit tight to make us refil the same bottle from the bar repeatedly throughout the stay.
Also last gripe is that we have to pay for crisps. We have stayed at many All Inclusive Hotels across Spain and we have always been allowed crisps or nuts from the bar included in our stay, the charge was £2.50 for a standard bag of crisps which is actually cheaper from the corner shop, again I feel this is not good when we have paid all inclusive, children like to have crisps or biscuits or something with a drink, they dont necessarily need or want a hamburger from the restaurant as a snack.
To balance my negative points we genuinely do recommend this Hotel to families, the pools are great for children, its a short walk to the beach, the drinks and food are very good and staff are amazing.
Hopefully we will be back again 2027!"
