Fergus Club Pineda Splash

"Amazing hotel i love way we are resived the recepcion staff its very kind especially sofia she is amazing tanks so much. The animations its incredible tanks people yenia david arnau noa benedetta duarte you are very funny and kind too we love the teens zone the shows are awesome yenia you are the best the face pant down by noa its verry good i love the arnau aquazumba anda david activities thanks people."

"We are currently sat at the airport awaiting our flight home. Before arriving at The Fergus I was so worried. As everyone reading this review knows, the trip advisor reviews previously were awful. I even connected Jet2 a few weeks before our holiday to look at changing but options were limited so we decided to go with it. On arrival to The Fergus we were greeted with a very nice lady on reception, and no smell of cat pee. Throughout the holiday all reception staff we met were very pleasant and helpful and again, no smell of cat oee. The lady checked us in, explained that our room would not be ready until 3.30pm but to return around to 2pm. Tourist tax for 5 was just over 55 euros, safe was 35 euros for the week with 10 euros back when you returned your key at the end of the week. We were provided with 5 drinks cards and a one off voucher for lunch that day. None of this information was a suprise. I had taken a hand luggage bag with swimwear, towels etc so we put our luggage in the store room, got changed in the toilets and went and found 5 sunbeds up at the top Poole and made the most of our first day. We choose to sit at this Poole every day, and our 3 teenagers just walked down to the other pooles if they fancied a swim in a bigger Poole. We never went to the Poole until 2pm most days as we like to go out every morning. We never had an issue in finding 5 sunbeds. We did see the queues for the other 2 pooles from 8.30am daily, one day witnessing the doors open and the chaose of guests running. I was not going to participate in that behaviour. Our room was ready at 1.30pm. We had a 2 bedroom family room. Kids in one room us in the other. Storage was fine although I do live out of suitcases. Bathroom was large, shower very good, water always hot. Balcony big enough for washing. Air con satisfactory, not the coldest but was adequate. Room cleaned daily. Fresh towels daily. It's a base for us to freshen up and sleep. Restaurant was busy but as expected. We always got a table and food was very nice. All 5 always found something to eat. Quite hot in the room at lunch time but breakfast and dinner nice and cool. Snacks were not great. We don't normally have lunch, we normally have a snack around 4pm but snacks were poor so this holiday we just made sure we went in for lunch around 2pm and it worked fine. Restaurant staff pleasant and did their best to clear tables as quickly as possible. Bar staff were all very nice. The card system worked well. It helped to keep the hotel tidy. Enough drinks choice, alcoholic and non alcoholic. Pooles were warm, clean and life guards were good. The two larger pools were busy with kids, floats etc but that is to be expected at a family hotel. It's a foreign butlins basically. Entertainment, I can't really comment as we always went out. Beach is 5 minute walk. Clean, gritty sand but brushes off once dry so less mess. Train station next to beach. We caught the train to Santa Susanna, calella, malgarat de mar and Barcelona. One day caught s taxi home as missed the train. Both of these public transports easy to use and reasonable in price. We did the catamaran trip. It was very nice. Food nice, unlimited drinks and not overcrowded. Overall we had a very nice holiday. Great location. Please ignore the bad reviews. The hotel is absolutely fine. You get what you pay for."

"Let me just set the record straight… Some of the reviews in here are completely unfair. As a family of four, with two relatively young children, I started to panic a little when reading some of the reviews before arriving. Absolutely no need at all. This place is amazing. The pools – there are three in total. The kids’ pool has three great slides to keep them entertained, and you can set up camp at one pool and easily move between all three. There are plenty of activities happening at the 2 main pools to help aid any boredom that may creep in. Yes, you have to queue for sunbeds each morning, but honestly, it stops the usual suspects getting out of bed at 4am, putting ten towels down, and then not returning until midday! David, the long-haired lifeguard with what seems like 1,000 wristbands, is amazing. He runs a tight ship and isn’t afraid to remove poorly behaved children who are causing danger around the pools. Exactly what you want from a lifeguard. The bar – it doesn’t open until 10am, and at times the queues can look long. However, they move very quickly. The bar staff are amazing and so efficient. The drinks card system is a good way to make sure people don’t stockpile drinks, while also ensuring glasses and cups are returned. It might seem questionable at first, but it works and helps the bar staff with collecting and cleaning glasses. You can also get free ice creams here, with a few different flavours available. TOP TIP: If you’re only returning glasses to collect your drinks cards, go inside and use the left-hand side so you don’t get stuck in the main queue. The rooms – ours was spacious enough for a family of four. It was cleaned daily, with fresh towels provided, and I genuinely have no complaints. The beds were comfortable too. The air conditioning isn’t absolutely freezing, but if you leave it running, the room soon gets nice and cool. The food – this seemed to be the biggest dividing point in the reviews. But the fact is, this is a family hotel, so naturally there will be plenty of food suitable for children. Makes sense! There was a good selection each day, everything was always cooked well, and I felt there was a decent variety. Reception – amazing and always helpful. Couldn’t fault them. Location - amazing. 2 minutes walk to a great selection of Nic Nac shops, restaurants, ice cream parlours etc. Every Friday there is a market on the coast well worth a visit. The beach is 2 minutes away as is the train station that runs you straight into Barcelona. Overall, the holiday was fantastic. The only reason I probably wouldn’t return is simply because I like to explore new places. The hotel was great, the staff were amazing – with a special mention to David – the food was good quality, and we always felt welcome. You will have a good time here. It’s a shame that some of the poor reviews are clearly written by people expecting champagne living on a beer budget. It’s not perfect, but what is? It’s still amazing, and we all had such a great time. ☀️🍹🌴"