Rio Park

"Stayed for 4 nights. Check in was quick and efficient. Weather was good. Room was clean beds made every day, towels changed when needed. Price of drinks were reasonable. No kettle in room but after a phone call to reception one was brought up. The side of the hotel we were on had no sun at any time (room 834). The outside lifts were very noisy, a grinding sound that we could hear in the room. These lifts didn’t operate at night thankfully. The food was not hot just warm. Difficult to get a seat in the entertainment room. Managed get one at the back for the Motown show which then changed to karaoke! Bit disappointing. Also all four of us had sickness and diarrhea while staying here. I wouldn’t say this is a 4* hotel. I would recommend going to Buddies bar for a drink and entertainment and you can’t go wrong with Cheap and Cheerful just along the road."

"Good location for old znd nrw town food ok went 14th 28th by the second week I was ill sickness and diarrhea, started to hear more and more people that had been ill. Tried to report it to tui rep but queue was too long. Wife was ill just before due to fly back and managed to be well enough to fly same as someone else I spoke to. This must had been going on for a while as I saw a receptionist wearing a face mask.(the well known tv one nlond hair )saw people waiting at tui desk blonde more interested in booking trips. The morning I left managed to speak to rep who just took name and room number to report to hotel. She stated there was a virus going round so ni compensation would be available as it was not food poisoning. Mmm tui not bothered to try and help current customers or advising people still booking in. Hotel not bothered either. S complete lack of due diligence and customer care from operators and hotel . Should not say this, I hope they get it and suffer the way er have sure it's nova virus. Absolutely disgusting this cover up ."

"Staff helpful during check in and check out, secure luggage room helpful but no courtesy room. Hotel is extremely clean inside and feels fairly modern however I did not like the location of the hotel as it felt unsafe walking around in the evening especially the pathway into the hotel as it's not on the main road. Good selection at breakfast although dinner was lacking, would not do half board again. Pool area a bit tired but it was February so maybe didn't see it at it's best. Room clean, no kettle in room but do get cups and tea/coffee? Balcony door didn't shut securely and balcony view was poor with no sun. Had an issue where the bathroom handle mechanism failed and was locked in bathroom for over an hour, receptionist was initially unhelpful however handy man came back to hotel to sort. Entertainment was dated (acts not as advertised) and not aimed at anyone below 60. I wouldn't stay again but the hotel was well kept and clean. Second Medplaya I've stayed at in last 12 months (other in Benalmadena) and I wouldn't rush back to this chain of hotels."