Mercure Benidorm

"We had a pleasant stay at the Mercure Benidorm. The welcome was excellent and we appreciated the room upgrade. The room was spacious, featuring modern decor and comfortable bedding. Courtesy tray and water replenished every day. The housekeeping staff is discreet and efficient. A downside for the lack of privacy in the bathroom. Difficult, if not impossible, not to wake up the person sharing your room if you take a shower. Spacious terrace with a view of the pool and garden. It is a shame that there are no tissues in the rooms. The hotel's location is a plus and allows you to reach the beach, city center, etc. on foot. The pool is pleasant but deserves a renovation (water drainage problem) and the lounge chairs seriously deserve to be replaced, as do the tables and their accompaniments. The evening buffet and breakfast are really very good and very varied. We regret the limited choice of industrial juices, exclusively orange. No alternative for those who do not like that. The staff is very pleasant and helpful but very clearly understaffed, which leads to unpleasant issues like tables not being cleared and not cleaned. Very, very difficult orders and overall cleaning that leaves something to be desired. The common areas are comfortable. We appreciate the central bar, although the hotel is overall very, very noisy. The music is particularly well chosen, neither too loud nor too quiet, as are the musical performances. We really enjoyed the jazz evening."

"Not the experience we had hoped for. Room not ready when we checked in- looked like it had been half done, hair on shower tiles and dust. Booked for my birthday and had Prosecco in a box- would have been nice if they’d given us some Prosecco glasses too, small detail but low effort and would have made a difference. Had to call reception as air con wasn’t working , after a bit of back and forth was told it hadn’t been turned on by maintenance- kind of makes sense as someone else’s name was on the welcome screen when we checked in. Room small and worn - breakfast was a shambles- people having to clear their own plates, no cutlery/glasses - we had to try to find a member of staff- odd as they had a ‘host’ taking room numbers at the front but she was just ushering people into a full restaurant- not communicating with staff/forming a queue system. People were having to sit at the bar and the mess was awful- they were clearly understaffed. Wouldn’t stay here again, felt very basic for the price."

"Great hotel with lovely clean rooms, staff are very helpful and friendly.The breakfast was really good quality food and overall the hotel is very good value for money. The best bit of the hotel however is the pool area it is beautiful a really relaxing oasis of green in middle of benidorm.This is the second time have stayed this year."