Magic Natura Waterpark & Polynesian Lodge Resort

"Save your money! This resort is just awful! I don’t understand how it’s a 4 star and has so many people that rave about it and return! The resort is tired and dated. There is rubbish and cig ends everywhere, broken glass and plates just left outside the lodges. Our lodge was dark and dingy. The fixtures and fittings were falling off, the floor was uneven, heavy limescale in the shower cubicles. I woke up every night with ants crawling on me. The food is COLD! We never had a warm meal. I’m surprised we didn’t get ill. €5 per day to us the safe! Deposit each for the wristband! WiFi is awful but they expect guests to book everything via their app! After 3 awful days where we just wanted to come home they agreed to move us to their Robin Hood resort at their cost (although they made us pay for our transport there). Robin Hood was so much better. We have been in touch with TUI who have provided us with a partial refund."

"Really disappointed This was my first time taking my children abroad alone. When we arrived at reception our lodge wasn’t ready. We expected a wait as we were able to leave our luggage in a locked room and use the facilities however the weather was scorching , there was no where to get changed , and the wait was five hours before we could check in to our lodge. We weren’t given any information on what was happening in the resort or where to eat and drink. We only accessed one restaurant as we didn’t know where anything else was and when we asked we were just pointed in a direction and the resort is quite big. The restaurant had a lot of variety for everyone but the food was always cold. The turn around for clean tables and cutlery wasn’t great. There was a lot of waiting around and my son got told off for trying to sit at a table that hadn’t been cleaned but there was no where to sit. The bar staff were really helpful and friendly. The zoo was great but again we weren’t given information about what we could do in there so we missed out on things including the reptile experience. My oldest was bored so we had to book some excursions and spent a lot of time in Benidorm but my youngest loved everything. There is a bus into Benidorm that is free but I would advise taxis as the bus goes other places first and is always full. The pools were freezing. All my children were shivering. The water park was great. The kids had a fab time there, although a lot of the slides weren’t on. The bands kept snapping and to get a new one you had to get a green ticket and then go through to the water park for a replacement. I thought the lodges were lovely. Cleaned every day but don’t leave anything lying around that you want to keep because cleaners help themselves. The WiFi does not work. We had no WiFi all week and had to contact our provider for access to data. The entertainment staff were great! Something for everyone! The scary maze was brilliant! The pirate show is located in pirate island, again no information how to get to it. It was a case of following the crowd but it is the next resort opposite magic natura. There is no medical team onsite, there is a couple of pharmacy’s in Benidorm town though. I wouldn’t stay here again. Benidorm however is a beautiful place and I will be returning but definitely not returning to magic natura I expected a lot more for the cost of the holiday."

"Spent a week at half term with family. Very dated, fake grass was curling up at the seams, walls very thin between each lodge, you could hear the people next door snoring etc. Food was hit n miss , with both beans n tomatoes cold each day . Smell was terrible from drains across the complex. A child was sick and no hurry from staff to clean it up. Staff member dropped serving togs on floor where people were walking and just placed back on plate without washing it. We would not recommend this place to anyone and will not return. Swimming pools were cold, children coming out shivering. Certainly not a 4 star. On a positive note staff very friendly n pleasant. Zoo was brilliant."