Gran Hotel Bali

"Positives: friendly staff, beautiful hotel. We enjoyed the nighttime entertainment (although maybe not for everyone). Poolside was nice and relaxed and had no bother getting sunbeds etc. We really enjoyed our time there. Out of the way location was great for us. We enjoyed being so close to Poniente Beach. All travel from the hotel was convenient as bus stop just nearby (although we didn’t find the bus service as convenient as we thought - so bring cash!). In terms of premium services, we visited the Sky Bar once which was fantastic views and a lovely atmosphere at first (although somewhat disrupted by some party inclined people joining the rest of us, so we didn’t stay as long as we might have) Negatives: Food selection was not what we expected - not a lot of what we considered “Spanish” foods but seemed to be a lot of focus on fish etc which we aren’t so big on personally. We never went hungry but we did eat always felt almost too filling (not sure if some sort of oil?) At the restaurants there were multiple days they forgot to take our drinks orders or we had to call to be served which wasn’t ideal. Pools were really cold (some days too cold to enjoy). Drink selection for all inclusive also not ideal - didn’t understand why cider not included. In terms of premium services, the spa didn’t quite match expectations and we thought it was expensive for what it was."

"Firstly the check in process seemed to take an age, think we were about 45 mins. The food was rank and it was annoying constantly having to hand over your key card despite having a wrist band. Another thing was a pool bar that doesn’t serve all inclusive, absolutely pointless. A 15 euro taxi to the strip but a lot of nice places around the area the hotel is situated with a lot of nice walks. The roof top bar is worth a trip as it’s a beautiful view. The pools were cold but plenty of sunbeds and a really nice pool area. The hotel is also really clean and the rooms were fine with the a nice sea view. Can’t really comment on the entertainment as didn’t really stay in to watch. Mixed bag really but nowhere near as bad as alot of the other reviews. I would stay again if it was nearer the strip but think next time would stay nearer there."

"The night manager is totally not nice as'xxe ! His name is Maxim. I hope to him around 21:20 ,4 /11/2025 Tuesday , he keep saying he doesn't care 2nd night I sleep on pee !!!! And totally dirty mattress protector !!!! I said I want a parcial money refund for this and bad vegetarian food and intolerances of this guy shock me !!!! He said all of that , passport left in kebab shop, etc, because I want money back!!!! Ashoxx and his night colleagues are not better either, but daily recepcion staff is really nice, normal, and friendly, but nightmare nighttime recepcion !!!!"