Hotel Cap Negret

"Sadly, and despite a wonderful location this is not a positive review of this hotel. Maybe it was the time of year December 2025 or that it was full of cyclist and teams but for a 4-star hotel this did not come anywhere near the standards we have experienced in many other locations in Spain. I have to state that I have never written a bad review of a hotel before but this was our experience on this trip. Sadly, we were glad to be coming home, despite the fact that both my wife and I have been ill since leaving the hotel. The location is really wonderful and the rooms large with good size balconies with views of the beach and sea and mountains. The cleaning staff were very helpful, efficient and friendly, but that is where the good ends. We dreaded having to go into the restaurant to eat as the food was poorly presented and always cold or just warm. Even though it was kept in Chafing dishes the food was never hot, even the cooked breakfasts, the fried eggs were cold as was the sausages, scrambled eggs etc. The evening meals whilst all was cooked to a good standard but the meat was always at best slightly warm, potatoes slightly warm, the food was never hot. Except if you had chips at the beach snack bar then they arrived piping hot. Why could they provide hot food there and not the main restaurant? Most of the staff in the restaurant were friendly and helpful but the older staff, made it obvious that they had no time for non-Spanish guest. We were on a deal to have free wine and water per day, but there was no sign to state we could not take the bottle of water out of the dining room, but a member of staff was quick to inform us that we could not take the water out. I thought this was the package I had purchased so why could I not take the bottle of water out of the dining room? What then was the point of us being provided with a bottle of water each that had to be consumed within the dining area? Why were we not informed of this prior to our visit? There was no available information to inform us where or if there was a machine that we could purchase water, yet our room had a kettle and a coffee pod but where were you supposed to obtain water from. There was a sign that informed guest that they could not bring consumables into the hotel, how could you use the kettle/coffee machine without being able to purchase water? The bar staff were friendly but the actual bar area was really cold and not very inviting when you have to sit in a bar with your coats on due to the cold temperatures. Did they not have any heating in the public area's? There is a huge outside area with the pool and a snack bar, however the only public toilet we were informed was the toilet around the back of the entertainment stage area and near the gym, what on earth people did during the summer when wearing wet beachwear if they needed the toilet facilities was beyond belief if they had to walk through the bar area, past the library and the entertainment area to find the only public toilets. The shuttle bus service into Altea itself was not running at this time of year and the walk along a very busy N332 road was not safe option in our opinion. I was one of these hotels first customers back in 1976 when it was originally built and it will be another 50 years before I return. In my opinion this is not a good value for money place to stay for any length of time, unless of course you are a cyclist as they certainly make it plain that they cater for them, shame they did not state that on their advertising promotions in regard to anybody staying at the hotel. This is not a 4-star quality Hotel"

"Been before and loved it, BUT booked direct in early December and would have been better off going via a travel agent. The reason? As advised, we booked on a room only basis, expecting to upgrade to All Inclusive. It showed this on the Pre-Booking form that we completed, as shown at Reception, who never mentioned it. We went later for the first evening meal, and were refused access. I had to leave my wife in a wheelchair at the entry desk, and as insisted had to go back to Reception where I had an almighty row. This time, I was given access at a special rate but had to pay for the drinks. What a miserly attitude. Full payment was made on departure. The 1st floor room was in need of refurbishment. We talked to others and they too had the same bathroom problems with the sub-standard toilets. We'll maybe go back again in spite of all this via a travel agency. The first time we went, we were told that the November dates we wanted were not available and had to upgrade to a superior room payable only in advance, which I did. Then, I received a call saying my original period was available, so I transferred on the understanding it was a refundable transfer. I stressed this but as the original date approached, I was told I still had to pay for it as well. I asked to speak to the hotel director Ricardo Sanchez but it never happened. This meant that would have had to make two visits to the hotel within two weeks. I refused, expecting to receive compensation but it was never mentioned. If we'd gone on a room only basis the first time, the overall cost would have been much higher. Plus, I would have certainly got my money back using Caixa Bank Customer Bank. It makes me wonder why the devil I should intend making another visit next year?"

"We had nice rooms with sea view. The personal were very kind and helpfull. The food was oke but could be have more options (vegetarians) Also a tip ... maybe the groups in a seperatly place to have their breakfast and dinner. It was now very crowded and noisy. The music in the evening was very loud so that you can't even talk to each other. ( the perfomers were very good that's not the issue) And we haven't seen here a towelwar by the swimmingpool ( hooray). And it is more a hotel for adults because the are no playing area for them. ( we were happy with it)."