Palacio de Aiete

"I never do reviews and travel a lot but I have never stayed in a hotel ever in my life where the staff were so rude ! I worked in hospitality and would always leave tips however the treatment of the older people in the group that I didn’t know was awful !! There were some elderly and exceptionally polite but were treated with such utter disrespect. My own mother wasn’t well and for two days I asked for tea to be told on both The bar and restaurant we are out of tea !! The guy in the bar was so rude I thought he was joking or perhaps misunderstood me but no just rude . I would have left if my mother had been able to leave"

"The superior room is not really worth the extra cost. Bathroom urgently needs a modernization, neon lamps are out of date. The room itself is very spacious. Fairly hard mattress. Breakfast is not really extensive, we had more choice in the kyriad hotel in Limoges which has 3 stars. Bad white and brown Toast bread and small white piccolos. No fruit lettuce, but fresh fruit whole and sliced. 2 types of jam. What is positive is that the fruit juice was fresh or tasted like fresh. And the coffee is good, too. I don't know how this hotel has earned 4 stars, but as far as I'm concerned it's not worth this right now."

"The hotel looks fine at first glance, but we would not say it has 4 stars. The room had small negative details: the TV was small, the hair dryer was very old, the toilet was literally stuck to the sink, which caused you to bump into things... The location is not bad. You can take bus 19 to get downtown."