"Beyond appalling in every aspect. A chain of what was once four and five star hotels just left to fall to pieces in every way but they still want to charge four star prices for a one star experience.
Their handling of medical issues and allergens is just terrible. I had a huge asthma attack in one of their other hotels because of the massively excessive use of air freshener and perfume in every toom in the hotel. Remember that smell that used to hit you when you walked into the bottom floor of Binns or House of Fraser near the perfume counter that gave you an immediate headache? Well times that by ten and you have yourself an Aminess hotel.
The food is appalling. The chefs just throw everything out at the beginning of service so they can tidy up and go home and it just sits there and congeals while it goes cold. There are fruit flies walking over all of the desserts and the fruit and none of it is covered. These flies vomit all over the food and spread dangerous bacteria and then its recycled for breakfast the next day. Just disgusting. Allergen info is non existent. A Fish Stew with Shellfish labeled as a Vegi Potato Stew and Hazelnut Ice Cream with no sign at all. Anyone going into anaphylactic shock would just be an inconvenience to the staff, as I was. I mentioned this to the Restaurant Manager who actually just laughed at me. They all look like they would rather be anywhere else. The reception staff are just plain rude and unkind.
Two thirds of the resort is closed after the season ends but they still continue to charge full prices. Including charging you for all drinks and even water on all inc, oh, and they charge you to sit on the sun loungers on the beach for ten mins too. Theres no food available between 9am and 7pm out of season, everything in the resort is packed away and locked up so they don't need to pay the staff any longer.
I very seriously stipulated after my asthma attack (asked one manager to convey the seriousness of the issue to another manager) that I would arrive at the hotel with no inhaler until I could locate a doc/refill on the following day. I asked for a room with no air con/perfume/heating. So they booked me into a room with a perfume filled lobby, in a room above the bar (literally three ft above) that was full of cigarette smoke and when I closed the window the air con came on. I asked the manager and NO ONE knew of my medical issue. I could have had another attack in the room with no inhaler, called reception, not been able to breathe or talk and no one would have even known there was a problem. I could have died right there on the floor and no one would have given a s***
I emailed reservations immediately to try and cancel the reservation. They ignored me for four full days while I chased the manager around the building so they could FORCE me to stay and FORCE ME TO PAY IN FULL FOR THE ROOM.
In their response they will try to deny this. But the manager himself told me they didnt mention a thing about my issue before my arrival. When I tried to ask for a refund he told me I needed to pay in full and then he would email them to process a refund for both stays later in the week. All lies. They forced me to pay and leave and then sent me an email offering me a 10% discount off my next booking!!! (I can't even...) Said they gave me a bowl of soup (which was beef and I am a vegetarian) and offered me another room which was beyond disgusting which should make it all better. The guy who showed it to me actually laughed and said 'I dont think you will want to change to this room!'
I requested to leave due to a SEVERE medical issue and they kept me prisoner in the hotel and ignored me so they could charge me for the room. There is no reasonable explanation for this disgusting behavior. No 10% damn diacount will suffice. Its just an insult. I was alone, afraid, with extreme fatigue and anxiety, crying, and they just completely ignored me, didn't offer the slightest bit of help or human decency and even twice, outright laughed at the fact I had to cover my nose and mouth in the reception area.
I have never, in 35 years of travel been treated so disgustingly.
As for the hotel itself. I am telling you. Without a doubt. Its appalling. There are vastly better accommodations within the same price range in the locality. Vastly better. And if you still go ahead and book after reading this review from someone who has worked in hotel and restaurant management for over thirty years then they will take your money and make a fool of you. I tried to warn you. Even if I was not quite genuinely bitter about my personal experience I still would say the hotel standards are NOT four star. Do not waste your money staying here. You will regret it. I know they will spew some computer generated response full of lies and denial but just skim over the last few one star reviews amd you will see the truth."
