"Summary: Unhygienic, boring, mismanaged, dirty, poor variety of food, waiting times at pool bar (only bar available) very poor.
We travelled as a family (Dad 34, Mum 32, Daughter 8yo, Daughter 3months old.
We used JET2, normally fantastic choices.
This review is not about JET2, although I hope they see this and learn some things about this hotel, aswell as the private transfers they chose for us.
Upon arrival, we were well into the day, we checked in, no issues, helpful, polite, and informative, to a degree.
We were not given 2 room keys, which is absurd, given one of the adults would need to be in and out of the room here and there, to refresh towels, go to the shop for water for our baby, due to Cyprus tap water being unsafe.
First night, kids playing knock a door run, complained to staff, asked for a room out of the way, with enough landing space to catch the little turnips in the act.
Food options at this time of day for an all inclusive hotel, were very poor, shocking in fact.
Cockroaches in rooms, cockroaches near food, cockroaches even on occasion in the large serving trays you select food from.
When bringing this to the attention of the kitchen staff/chefs, my partner was met with a shocking act. The chef smashed the cockroach with their gloved hand, then instead of changing gloves, they simply rinsed their swatting hand under the tap, and continued to prepare a la carte dishes for guests.
Rooms were dirty, we had to ask the hotel reception to have our floor mopped, as when walking around the room, after showering, our feet would become black bright as though trekking across europe with the Christians on a pilgrimage.
Drinks choices were poor at the bar, limited availability, and often certain spirits would be in short supply, we were met with "the hotels are all shutting down, it's what we have left".
This being said, the man managing the pool bar was working slavery hours, from 9am to 11pm daily. His name is Peter (if spelt correctly, I don't know if Nigeria spell it differently). This man made it bearable, with his anecdotes, his cocktails, and his excellent customer service. He saved this hotel on many occasions by keeping the disgruntled muppets like me plied with drink, outside, and safe from the general austerity of the main hotel.
If only the pool bar served snacks, I would have never written this review.
The seating areas for families, the covered square bed type seats, were never cleaned, evidence of snacks, food, drinks spilled, unidentifiable splodges of crap on them.
The main pool was so rich in chlorine, I spent 10 minutes diving for my daughter's toys at the bottom, and my eye stung for hours. I had to rinse it constantly with water and dab it dry. It was bloodshot for days.
No evidence of pool cleaning seen throughout our entire stay.
The waterpark was managed like a non league chess team, everyone seated, no interest in the guests safety or enjoyment.
Often there were less than desirable families and their untrained feral offspring, rampaging around the gaff, shouting at each other, swearing at their parents, crying, stamping on toys, running into other children, dominating areas of the pools, dissuading good children from spending any time there. All whilst the parents kicked back and designed some weird drinking club, all in one corner, ignoring the welfare of their children, and giving even less of a toss about the litter they left laying around, unchallenged, making the place a health hazard, trip hazard and somewhere a reasonable family would wish to spend their downtime, which they paid thousands for. The flooring was raw untreated concrete, very dirty, once again, the pool cleaning team must have been off this week.
The evening food choices were all very similar, with each evening attempting a twist on certain cuisines, such as "asian night" "carvery night".
Trust me, mcdonalds has better variety than this joke of a hotel.
The staff in there were dripping with sweat, offered you one drink each upon sitting down, and never came back for a second drinks order. The manager of the kitchen/eatery area was like Tony Montana, he was barking orders left right and centre, cutlery was harder to come by than rocking horse sh*t.
All in all, avoid if you are anywhere above neanderthal."
