Atlantica Sancta Napa Resort

"Absolutely FANTASTIC stay at the hotel. Here's your polished Option 1, ready to copy and paste: Amazing staff, spotless rooms & honestly the best food we’ve ever eaten! ⭐⭐⭐⭐⭐ From the moment we walked in, we were blown away. The staff were absolutely amazing — so friendly, warm, and genuinely welcoming, nothing was too much trouble. Our room was immaculately clean, fresh, and beautifully kept every single day. Our maid was an absolute delight. Didn’t speak much English but always said good morning and asked if we were ok. We stayed in the deluxe part of the hotel rooms 2015 and 2015. 2 adults and 3 children. Couldn’t believe how beautiful the rooms and pools were. We only booked 7 days before we arrived and the rooms exceeded our expectations. Highly recommend the deluxe side. Adult only suites and swim up rooms! Wow! And the food? Truly the best we’ve ever eaten anywhere. Every meal was outstanding — fresh, flavourful, and unforgettable. My husband can be fussy when it comes to food and every holiday we have we always eat out but not here! Didn’t want to eat anywhere else when we were getting so much variety! Friendly service, spotless rooms, incredible food — this place gets absolutely everything right. We’re already planning our next visit! 💯 Hate to say anything negative I actually can’t but if I could give some feedback about a few personal things…. Firstly the Diet Coke was awful too much syrup (I don’t drinks alcohol so soft drinks and lattes are my thing. Secondly in the deluxe part of the hotel they had caramel and vanilla syrup for a few days and then it ran out. Such a shame because the lattes (including iced) were gorgeous with the syrup. Everything we wanted and more in a family holiday. Thank you so much for our wonderful stay 🌟"

"Where do I begin… So let’s start off with the good things, they’ve recently gone through a re structure and development of the Annexe complex, and they are done to a good standard, look nice and modern and fresh.. we had stayed in a swim up room, and on the whole wasn’t too bad. However, where we was stationed, the sun would only cover the beds from like 9-12, then you’d have to sit on the deck chairs which are stationed opposite your room. Which isn’t a major issue.., however if you wish to leave your room door open and you have had the A/C on, get ready for a nice water feature down the wall, due to poor ventaltion in the room. On the subject of the A/C, if you didn’t have a cough before you went, you will most likely come back with one!. Let’s go on to the bars, as a whole the staff are generally pleasant, (can get stressed on busy periods, but they are mainly alone) the issue is when you come to receive a drink, there is no Named Brands in “coke”,”Fanta””Pepsi” etc.. and it doesn’t stop there with your alcohol either they are all un-Named liqueurs, with certain drinks, not even being available such as a strawberry Daiquiri, or an iced coffee… (WITH SYRUP🤦🏻‍♂️), which is great when you are meant to be part of the whole new “Deluxe Setup”.. While we’re on drinks, get ready to spend a couple euros a day, on some water from the shop.. because the one they provide is simply undrinkable, if you read through other reviews this is a common feature, and upon sampling, I am in agreement. The Food: in a morning there is a nice variety of bacon eggs etc, and a bloke at the Omlette station(highly recommend), the downside is there isn’t much fruit to choose from,(this is a common theme, throughout the day) Dinner and tea, are a really mixed bag.. some days you can get lucky and then you get really unlucky in terms of poor quality and not much variety.. especially if you have any allergies and don’t pre order a Gluten Free option for example, you really do shoot yourself in the foot. Speaking of which, the labels are not at all accurate to what is being described as in certain dishes, for example Onion rings stated no Gluten!. Once queried with the chef he advised they did in fact have gluten in, and this was a theme across the dishes. We Had the Al La Carte, in the Asian restaurant and to say we were disappointed wasn’t serving it justice! The service can be very hit and miss with drinks with your meal, sometimes they are on it straight away, and other times you can be left waiting/not at all.. The only positive is the young lady who seats you, she was on the ball!. The entertainment on an evening, wasn’t up too much for me personally, that is.. so I won’t knock that, as I’m not really fussed on it., they have a kids bit for a period and then go on to more “adult pleasing entertainment”. The actual Main hotel, well that’s where it looks like 2 seperate hotels in one place, (I know ones been modernised) but I believe the main hotel was a 3 star prior to he new bit being built, and the best way I can put it, is that it is still very much run as a 3 star, while having the annexe bit push the rating to a 4 star… On the whole I feel the best thing would be to do is, either focus on one or the other, because the contrast between the “two” is night and day in terms of looks and feels, but the same service runs through the two sites (lacklustre)."

"Pros Location Cons Bad service, didn’t get a drink the whole of our meal Small rooms No balcony Food is awful No air conditioning in the main restaurant. This is a tactic to get you out ASAP, as there is not enough tables to fit every person Bathrooms broken and out of order ROOMS NOT CLEANED OVERCROWDED unless you get a bed by 8am you will have no chance of getting a sun bed by the pool Worst all inclusive ever! Drinks were watered down NEVER AGAIN"