"We have just returned from a week long stay at the Toxotis Hotel in Pernera. The location of the hotel is great, you are within walking distance to some bars, restaurants and shops and the beaches are about a 15 minute walk away. Buses and taxis are also easy to use if you want to go further afield.
The hotel itself is situated in a quiet location, our bus dropped us off right outside of reception so no long walk to check in. Check in was fast and the staff were friendly and helpful. The hotel reception area is a nice place to sit but it is lacking any atmosphere and the place is a bit basic to be honest.
We easily found our rooms and had 2 rooms for the 4 of us. Again they are basic and we found them quite small for 3 of us. We did have space for clothing and hangers in the wardrobe which was a bonus. The beds are very hard and uncomfortable so be ready for this when you arrive!
We did find the air con and safe as no extra charge really helpful and also the wi-fi is free too and worked perfectly fine in our room. These things are great as in other hotels we’ve had to pay for them.
Some real positives about this hotel but sadly there are many negatives. We found the cleanliness to be lacking not only in our rooms but the communal areas too. Starting with our room we had dead spiders behind our Daughters bed when we arrived along with layers of dust and sticky residue around the room, our room was overlooking a dumpster and the bins that were tipped onto their side. There was a foul smell in the room and hotel corridors. Although cockroaches are common abroad, there were many that stayed in the corridors even after days of cleaning. The floors and doors were sticky and dirty. Our bedsheets had holes in them and the sheets were not cleaned the whole week we were there.
Although the cleaners do work many hours and I can imagine they are worked hard we sadly had to ask a lot of times for clean towels after they were taken and not replenished. The cleaner came into our room one day when we were getting dressed. The hotel would really benefit from some do not disturb door cards.
The food was either in the one buffet restaurant or you could get some food from a set menu at the pool bar - this was out of stock or some items sadly but they we’re accommodating to making our Daughter plain pasta as they had no chicken nuggets.
The only snack available is ice cream and you’re lucky if you get any flavour other than vanilla. We tried so many times for the other flavour only to be told no! You can imagine how that goes down with the children and when you’ve promised lots of ice cream!
The buffet is adequate but repetitive. They have themed nights but we struggled to find food to eat most nights. The desserts are often taken quickly and not replenished meaning you miss out. Breakfast is the same each day!
The drinks are awful! You order to your table at the buffet but it’s hard to reorder once you run out of a drink! The servings are small and often the fizzy is flat. At the small pool side bar customer service is invisible! The lady there used a cup to catch the drips from the pump and then topped it up serving it to the next person - after the 3rd day my Husband called it the slops drink and then refused to drink from there due to this. It’s the only all inclusive in Cyprus we’ve been to where they don’t serve Keo!
Also be ready to be turned away from the pool bar restaurant if you only want a place to have a drink - that’s not allowed there unless you order from the very limited menu!
The pool is a decent size and to be fair the water was clean, sadly other guests let it down with their rubbish drifting into the pool and our last day the pool was quite dirty. The area around the pool is very slippery with cracked tiles, we witnessed on average of 3 people a day falling over. There is a no diving sign up which we completely understand as the pool is 1.4 metres but there is also a rule that no one jumps in the pool with children being shouted at, as you can imagine this was upsetting and took the fun out of being by the pool. Also good luck getting a sun bed - and when you do they will probably be broken, along with the umbrellas!
We witnessed many people complain about the same things sadly. Overall we made the best out of it, however, we did find ourselves eating out a lot and buying snacks and drinks at the supermarket. It is a basic base but sadly lots of areas are lacking in basic provisions for the all inclusive offering."
