Toxotis Hotel Apartments

"Disappointing stay – wouldn’t return We stayed at the Toxotis Hotel in October 2026 on an all-inclusive basis. Unfortunately, our experience was disappointing and fell short of what we had expected. The biggest issue for us was the food. It was repeatedly lukewarm, even when arriving at the restaurant as soon as service opened. Food should be served at an appropriate temperature, particularly at an all-inclusive hotel. When we raised this with TUI, we were told that microwaves were available for guests to heat their food themselves. I found this response unacceptable. During our stay I also became very unwell with vomiting and diarrhoea. I cannot say what caused this, but it certainly made an already disappointing holiday worse. Our room was another disappointment. The photographs used in the holiday advertising gave the impression of a much more modern and refurbished room. In reality, ours was very dated and did not match the expectations created by those photographs. There was also a mark on the bathroom door. Housekeeping was inconsistent, with towels and tea, coffee and milk not always being replenished. We also experienced considerable noise from heavy fire doors and the cleaners’ station nearby, with early morning activity disturbing our sleep. The bar closing at 11pm was another disappointment, and overall the service and handling of our concerns did not leave us feeling valued as guests. We did raise our concerns during the holiday, including with hotel management, but unfortunately we did not feel that the issues were properly resolved. We subsequently raised a complaint with TUI. Although compensation was eventually offered, the process itself was frustrating and did little to restore our confidence. I don’t expect perfection when I go on holiday, but I do expect food to be served hot, rooms to reflect the standard shown in the advertising and basic housekeeping to be consistent. Sadly, this hotel did not meet our expectations, and based on our experience, we would not return."

"Location is amazing, 8 min walk to beach, 2 mins to local bars and restaurants and right on the bus route to Protaras and Ayia Napa which 2 euro each way coming and going every 10 mins. The hotel is quiet in comparison to others we have been to, there’s no sun bed wars! The kids sides are great, barely saw our children as happy on these all day. Pool is cold but others found this ok. Personal preference. Some music playing during the day which we like. Entertainment is minimal but this suits us. We don’t like being pestered all day to join activities. The lady running the activities is lovely and great with the kids. Food is what you would expect from any other all inclusive. It’s fresh and it’s hot!! We chose to eat out twice but this is again personal preference. Waiters are lovely and work very hard. They always ensured that 9 of us could sit together. Snack bar is disappointing as only open 3-5pm. We like to sometimes miss breakfast and use snack bar mid morning but this didn’t cause us any issues. However given it’s the only place outside with shade, it’s annoying you can’t sit in there unless eating. Kids could ask for as many ice creams from the bar as they wanted during the day. They did run out one day but within an hour more arrived. Shout out to Tassos (sorry is not spelt right)!! Storage in rooms are a bit of an issue for 4 of us, we lived out of suitcases for the week and the bathroom is hard to navigate, barely any storage. The bathroom flooded every time we used shower. Towels changed daily, beds made daily. The hotel could be cleaner, the windows around the upper floors inside and outside are very dirty. Someone spilt a drink on the stairs and this was never cleaned up just dried in (red wine). We paid 5 euro each to hire towels and told we could change when we wanted. We managed to change once as told there were no clean ones each time we went. There didn’t seem to be that many blue towels around so not sure what the issue was. We wouldn’t return to this hotel but would definitely return to the area. We don’t tend to return to the same hotel twice anyway!! All in all we are leaving here tomorrow feeling very relaxed and have had a lovely holiday as a family."

"Don't buy a room at Toxotis if you want to drink milk for lunch and dinner. I got this two years ago but not this year. Tassos and his boss were not good and so I only get milk for breakfast. Polina was nice and helpful, Sedvalina in the bar was nice and all the staff. The food was very good, no piña colada or San Francisco in the bar or iced coffee."